Sr. Product Manager

Description

Ingram Micro is the business behind the world’s brands reaching nearly 90 percent of the world’s population. Our market reach, diverse solutions portfolio, and digital platform Ingram Micro Xvantage™ set us apart. We have approximately 27,000 associates committed to serving our more than 161,000 customers and 1,500 vendor partners worldwide. Learn more at www.ingrammicro.com.

Ingram Micro has earned Great Place to Work Certification™ for 2022-2023 in the United States! This prestigious recognition reflects our commitment to our people and our culture.

Come join our team where you’ll make technology happen in surprising ways. Let’s shape tomorrow - it’ll be a fun journey!

The role: Sr. Product Manager, Global Product Management

The Ingram Global Digital Solutions team is looking for a Technical Product Manager to drive key customer experience initiatives for its Global digital properties.

As a Senior product manager, you will be a critical part of the Product and Platform organization that owns feature development, prioritization, and launch for impactful new products. You will work our customers, business stakeholders, Partners, UX, Engineering and IT teams to define product features, set priorities and lead launches. Key responsibilities will include Authoring Epics, User stories, and technical functional documents; Driving development across IT, Engineering, Design, and UX in alignment with customer, business and Market requirements; diving into customer feedback, BI and other data to help prioritize and focus improvements and launches; help lead execution and delivery.

We are looking for a smart and innovative product manager who is self-sufficient and thrives in ambiguity, has experience in setting web product area strategies and roadmaps, has worked closely with Agile development teams, and can balance both business and technical demands. Success is measured through customer engagement, internal efficiencies, customer satisfaction, and delivery – in short you make a difference for our customers and our business!

We are looking for strong market and customer analytical skills to extract the prioritization of product roadmaps and business cases. Equally important is the ability to effectively work with agile/scrum development teams to convey and execute upon the product vision and roadmap. As a technical product manager, you must be proficient in both business and technical settings.

The Technical Product Manager will have responsibility for key digital capabilities that drive customer engagement by integrating and leveraging backend systems and data. The ability to work closely with your technical team as well as with various stakeholders from marketing to divisional and corporate groups, UX, analytics, and other internal teams.  Agile team building, cross functional collaboration, accountability, ownership and defining success criteria are some of the key qualities required for this position.

The ideal candidate will be strong in the following areas:

• Technical Product Management and development, working together with business and technology teams to design, develop, or enhance presentation, engine, or data layer capabilities.
• Strong advocate for internal and external customers and is able to convert their needs into prioritized roadmaps, epics, and stories.
• Technical knowledge, you must be able to converse effectively with technical teams and understand how your product works.
• Product area management, including creating strategy, roadmaps, and managing backlogs.
• Understanding of the key stakeholders and the associated business units
• Product knowledge of ecommerce, ideally within a B2B and B2B2C environment
• Collaboration with development teams to define scope and processes within Agile Framework
• Ability to understand complex business and technical considerations and make appropriate decisions to ensure positive, global results.

Your role:

• Define product area strategy, roadmaps, and the scope of work that align with the vision of the digital strategy organization.
• Be the product owner for the Content Management area working closely with the development team to deliver upon the strategy and roadmap through backlog development and execution.
• Meet with customers, partners, peers and stakeholders, including key business stakeholders, to understand market and business requirements, opportunities, and challenges.
• Latitude to make product decisions for responsible functional area as aligned with broader goals.
• Help to build a strong culture within the scrum team.
• Collaborate with the respective UI/UX team to assist in designing the best product in terms of customer experience.
• Contribute to long-term digital roadmap and strategy.
• Be an ambassador for all things digital within Ingram Micro and to champion transformation across the organization.

What you bring to the role:

• Bachelor's degree in Computer Science, Engineering, Science and Math or Business Administration and a related technical emphasis is required.  Master’s degree preferred.
• 7+ years of relevant technical product management experience within a digital/web environment
• Demonstrated ability to quickly grasp new technology, and complex workflows.
• Ability to interact with engineers and designers on technical topics to identify best possible decisions.
• Demonstrated experience in delivery of Content, Marketing, Merchandising solutions.
• Demonstrated experience in Content Management Systems, preferably Kentico.
• Data driven with the ability to define, track and act upon KPIs.
• Outstanding written and verbal communication skills
• Strong knowledge and practical experience with product management, business strategy, technology strategy, and roadmap planning and scenario analysis
• Fluent in Agile, Scrum, and, ideally, SAFe
• Experience working in Jira, Confluence, and similar tools.
• Preferred: an MBA (or equivalent) from a top-tier institution, or equivalent business experience

Position will require occasional travel, including international travel.

*This is not a complete listing of the job duties. It’s a representation of the things you will be doing, and you may not perform all these duties.

The typical base pay range for this role in Irvine is USD $112,000 - $151,200 - $190,400 per year. 

The ranges above reflect the potential annual base pay across the U.S. for all roles; the applicable base pay range will depend on the candidate’s primary work location, pay grade, and variable compensation plan. Individual base pay within each range depends on various factors, in addition to primary work location, such as complexity and responsibility of role, job duties/requirements, and relevant experience and skills. Base pay ranges are reviewed and typically updated each year. Offers are made within the base pay range applicable at the time of hire. New hires starting base pay generally falls in the bottom half (between the minimum and midpoint) of a pay range. 

At Ingram Micro certain roles are eligible for additional rewards, including merit increases, annual bonus or sales incentives and long-term incentives. These awards are allocated based on position level and individual performance. U.S.-based employees have access to healthcare benefits, paid time off, parental leave, a 401(k) plan and company match, short-term and long-term disability coverage, basic life insurance, and wellbeing benefits, among others. 

Please be prepared to pass a drug test and successfully pass a pre-employment (post offer) background check. 

Ingram Micro believes there is no place in our society for social injustice, discrimination, or racism. As a company we do not – and will not – tolerate these actions. 

Ingram Micro Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected category under applicable law.

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