Description
Company Sizzle:Ingram Micro touches 80% of the technology you use every day with our focus on Technology Solutions, Cloud, and Commerce and Lifecycle Solutions. With $50 billion in revenue, we have become the world’s largest technology distributor with operations in 64 countries and more than 33,000 associates.
Ingram Micro’s Global Business Intelligence and Analytics provides a unique competitive advantage through our data-driven consultation approach in shaping go-to-market strategies. Our culture of innovation and our meticulous execution helps our partners realize increased revenues and profitability for their business initiatives. Our team is highly specialized in digital marketing, data visualization and data sciences that can yield valuable market insights and craft effective strategies to capitalize on market opportunities at the right time. We are seeking a Inside Sales Representative to join our growing global organization.
Your role:In this role, you will be accountable for the overall partner experience, including aiding our resellers on their billing, and technical inquiries.
You will take inbound service requests by phone, email, and live chat. Use your technical expertise and passion for outstanding customer service to answer questions and or troubleshoot technical issues to find solutions
Responding to inbound Billing and Technical service requests over the phone, email, and live chat
Accurately and efficiently log all issues and status updates in our internal tracking system
Understands client's business objectives/impact and applies their expertise to timely resolve issues and ensure customer success
Reconcile invoices provided by the customer and/or other internal departments
Explain charges to our customers to enhance their understanding of billing processes and policies
Initiate adjustments to customer billing charges where appropriate by providing debit/credit memos.
Identify root cause(s) and diagnose as software defects, misconfiguration, content issues, or end-user issues
Supporting multiple cloud solutions (I.e., Adobe, Dropbox, Microsoft O365, Google) - Primary focus will be Microsoft O365 suite
Contributing to the development of service desk processes and procedures
Interacts closely with various departments and vendors to provide timely resolution on issues
Requirements:Must have excellent verbal and written communication skills, as well as excellent analytical and problem-solving skills.
Knowledge of Microsoft
Ability to prioritize user requests effectively and manage user expectations
Ability to balance attention to detail with expeditious execution in a fast-paced working environment
Passion for driving exceptional customer experience
Previous experience troubleshooting and debugging SaaS cloud solutions is an asset
Ability to work through ambiguity and thrive in a rapidly changing business environment
High German level
Benefits Flexible schedule and Hybrid work model ⌚️
Fridays, summer and Christmas reduced time ⌛️
Tickets Restaurant
Medical and dental insurance
Flexible compensation
Technical training by department
English and Spanish lessons
Career paths by department
Monthly bonus for home electricity
Free coffee and cold drinks ☕️
Arcade machine
Team building events
RSC activities ♻️
Annual salary review depending on performance
International and multicultural environment
Ingram Micro Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected category under applicable law.
