Description
Ingram Micro touches 80% of the technology you use every day with our focus on Technology Solutions, Cloud, and Commerce and Lifecycle Solutions.
With $46 billion in revenue, we have become the world’s largest technology distributor with operations in 56 countries and more than 30,000 associates. We continue to strategically expand our global reach with 32
acquisitions since 2012.
Position Summary
We are seeking a SAP Support Analyst to join our SAP Center of Excellence (CoE) team, specifically OTC Track, composed of highly motivated, talented individuals in providing SAP IT Services to the different Ingram Micro business units – mostly under Technology Solutions and Commerce & Fulfillment. The candidate should have practical knowledge and experience mainly in SAP SD with a good understanding of Order Fulfillment, Third Party Order Processing, pricing and availability check and integration with SAP MM/FI. This resource should have good knowledge of the business process, especially areas related to sales and distribution.
The position will be working with business owners/users and solution owners on process and operational requirements in providing maintenance support. The ideal candidate will have experience working in a technology driven organization with an understanding of IT Service Management, project lifecycle, requirements gathering and system analysis with the ability to participate and sometimes lead discussions and meetings. Candidates must have a strong verbal and written command of the English language with the ability to clearly communicate with stakeholders. This is an opportunity to work in a dynamic, fast-paced, and challenging organization which is highly focused on results.
Job Qualifications and Educational Requirement
Graduate of 4-year college course (preferably IT or Engineering)
Working user experience with MS Office Suite (MS Word, Excel, Powerpoint) or Office 365
Minimum 3 - 5 years of hands-on SAP SD support experience is required
Minimum 2 - 3 years of previous experience in application maintenance or support work is required
Working knowledge and hands-on experience on SAP SD is required
Practical experience in ABAP debugging as part of problem solving or root cause analysis is required
Practical experience in documenting solutions and functional designs to support development of objects based on the stated business requirements and goals is required
Working knowledge of SAP IDOCs and BAPIs is required
Working knowledge of ITSM processes (especially, Incident and Change Management) and/or ITIL best practices is required
Previous experience in project management, systems analysis and design is desired.
Working knowledge on SAP SCM (GATP) and SAP GTS is desirable
Working knowledge of SAP BASIS and NetWeaver is desirable
Working knowledge on SAP HANA or S/4 HANA is desirable
Familiar/trained in SAP Capacity and Performance concepts and/or best practices is desirable
Working knowledge of SAP Solution Manager and HP Quality Center or other Incident Management and Change Management systems is desirable
Experience working in a multicultural environment
IM Competencies
Collaboration and Influence – Interpersonal Savvy, Collaborates and Communicates Effectively
Results-Oriented - Accountability
Customer Focus
Judgement and Decision Making – Decision Quality
Change Agent - Manages Ambiguity and Self-Development/nimble learning
Other Information
Resource is willing to work on a shifting schedule (esp., night/graveyard shift - no exceptions)
This is not a complete listing of the job duties. It’s a representation of the things you will be doing, and you may not perform all these duties.
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