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Job ID: 35901
CloudBlue is seeking a talented Systems Technician with a superb technical acumen and can-do attitude focused on supporting the hyper-growth of our infinite ecosystems of SaaS and IaaS solutions.
In this ‘where the rubber hits the road’ role, you will be instrumental in supporting the world’s LARGEST Cloud Marketplace, working alongside a respected, high-performance and highly collaborative team. You will ensure platform availability, reliability and up-time by proactively triaging issues and providing AMAZING 2nd line support. With customer focus on top of mind, you will drive issue resolution to help improve Customer Satisfaction.
As part of the global 24x7x365 Cloud Support Engineering team, you are responsible for ensuring critical platforms remain operational and stable for our business. You will resolve escalated requests from 1st line support by coordinating the proper internal and external resources. You will engage with 3rd party support to build out support related process and standards. You will seek out opportunities to improve and optimize applications and processes used to support, monitor and maintain critical systems in order to minimize downtime. You will proactively work with development teams to continuously improve product stability and performance.
Ingram Micro’s mission is to help businesses to fully realize the promise of technology. Touching 80% of the technology used every day around the world, no other company delivers the full spectrum and scale of global technology to businesses around the world. With almost $50 billion annual revenue in 50+ countries and 32,000+ associates worldwide, Ingram Micro’s global infrastructure and deep expertise in platform technology, cloud, and mobility enable our customers to operate efficiently and successfully in the digital economy.
Nice to have. Exposure to:
We value creativity, enthusiasm and proactiveness to achieve results.