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Cloud Billing Support Analyst

This job posting is no longer active.

Williamsville, NY, United States
Job ID: 36883


Do you crave the creativity and freedom of a startup but the stability of a large, established company? Are you seeking the autonomy to take risks, make decisions, and drive business success? Do you want to accelerate your career to the next level?

Ingram Micro Cloud, a business unit of Ingram Micro, powers the world’s largest cloud marketplace and is committed to helping our partners accelerate their digital business success by leveraging our hyper-scale platform technology, an infinite ecosystem of cloud solutions from the biggest innovators in the tech industry, and go-to-market support and resources to increase adoption and growth. With proven proficiency in SaaS, IaaS, IoT, security, and XaaS technologies, we invite visionaries to join our team and make an impact on this fast-growing industry.

As Ingram Micro Cloud's Billing Specialist you will utilize your superior verbal and written communication skills to provide solutions to our customers, effectively work in a fast-paced environment providing resolutions for complex inquiries from internal and external customers,  respond to customer phone calls, emails and inquiries submitted by internal leaders, and use strong judgment to escalate questions presented by management with regards to orders, supplier order procedures, order timing or required documentation.

Our Opportunity:  

  • Act as an advisor for Cloud Billing in relation to Ingram Micro Cloud products and vendors
  • Provide operational support in relation to Billing inquiries from our partners/resellers
  • Analyze and troubleshoot complex Billing support incidents and problems for our clients
  • Report on outstanding issues & remediation plan
  • Provide superior customer service and follow up with customers and VAR’s

What You Bring To The Role:

  • 2 or more years’ related experience in a billing-related environment in the IT industry
  • Previous knowledge of Parallels Automation a plus
  • Competency in:
    • Basic ticket management system operation (Zendesk, SAP, Odin)
    • Basic customer data management operation (MS Access, Parallels Business Automation or equivalent)
    • Computer business and/or web applications (Microsoft Office Suite, Lync or equivalent)
    • (preferred) Basic configuration, operation and troubleshooting Windows, Macintosh and Linux OSs

*This is not a complete listing of the job duties.  It’s a representation of the things you will be doing and you may not perform all of these duties.

Ingram Micro Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected category under applicable law. 




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