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Microsoft Consultant Unified Communications

Luton, United Kingdom
Job ID: 36790


Microsoft UC Technical Consultant

The Microsoft UC Technical Consultant role is a Remote/Field-based role that is responsible for providing the technical skills to cover the full life cycle of a Microsoft UC solution, through pre-sales, design, scope, installation and support for our customers.

  • Working alongside the sales team and PSD department to provide technical expertise to resellers around the Microsoft UC product range including Skype for Business and Microsoft Teams solutions.
  • Analyse and evaluate end users’ requirements to select the correct solution and features to provide customer solutions.
  • Produce proposal documents and statements of work to fit with resellers and end users’ requirements.
  • Attend customer sites to present and discuss proposed solutions.
  • Design, installation and configuration of Microsoft UC solutions & associated 3rdparty components


  • Design of projects focused around the Microsoft Unified Communications portfolio including Skype for Business 2015, Skype for Business 2019 and Microsoft Teams including direct routing with AudioCodes & Ribbon SBCs.
  • Network readiness assessments on customer networks in preparation of Microsoft solutions.
  • Installation and/or configuration of Microsoft UC environments including Enterprise Voice features and functionality.
  • Work alongside third-party providers to deliver additional functionality to Skype for Business and Teams solutions
  • Review and feedback on customer specified solutions for compliance to best practice
  • Complete project and scope documentation to allow customer quotation and project scoping.

Salary: Basic Dependant on Experience + Car/Car allowance Plus Benefits package

The Person:

You will have 5+ years’ experience with Microsoft solutions focusing on the Unified Communications product suite. Extensive knowledge and experience of engineering a Microsoft Lync / Skype for Business UC technology service, both server and end point. Good experience of integrating enterprise Voice & Video and Mobile applications. Knowledge of designing and deploying Group / Persistent Chat, Edge services and Federation. Strong troubleshooting ability with extensive hands-on IT support experience, both back-end and user facing. Able to generate options and recommend solutions which are logical reasonable and realistic. Experience of Microsoft Windows components, for example; Active Directory, Windows server, SQL Server. Ideally, you should hold the Microsoft Skype for Business certification exams or preferably a MCSE in communications.


Fundamental to this role:

  • Extremely well organised with good communication skills and excellent spoken/ written English.
  • Experience deploying and troubleshooting Microsoft Lync/Skype for Business and Teams solutions.
  • Experience of Session Border Controllers including design, deployment & troubleshooting
  • Experience of Phone System, Cloud Connector or Direct Routing.
  • Applied knowledge and skills through handling problems beyond own area of expertise.
  • Experience of any of the following would be beneficial; Sonus/Ribbon SBC/SBA devices, AudioCodes SBC/SBA devices. Skype for Business contact Centre Applications, Lync/Skype for Business/ Teams handsets and Video conferencing devices

Company Overview

Comms-care (a wholly owned subsidiary of Ingram Micro Inc.) is the UK’s leading strategic channel-only IT solutions and services provider. Committed to helping partners thrive and grow, we empower our partners to scale and add further technical resource skills quickly and easily; helping to unlock opportunities which drive greater client engagement and ultimately add more to the bottom line. Through our outcomes-focused methodology we enable partners to extend their capabilities across a breadth of technologies, adding real value to their client relationships. Our vendor-agnostic, multi-technology approach ensures we blend the right technologies, services and support to deliver a quality solution to effectively address each individual requirement. 

Working with channel partners from SME to enterprise level, we deliver services on their behalf to ‘000’s of end user organisations across multiple industry sectors with site locations throughout the UK and into mainland Europe and North America.

Comms-care has a rich and scalable value add portfolio which spans the IT lifecycle from pre-sales and professional services to managed services and maintenance as well as a range of complementary business services such as flexible resourcing, finance and IT asset disposal.  Our highly respected reputation has been built on a culture of trust, excellent service and commitment to ongoing investment but what really sets us apart are our people, with experienced and talented teams in all areas of the business really making us unique in the markets we support. 


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