Ingram Micro
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*Technical Support Specialist I/II

Williamsville, NY, United States
Job ID: 25375


 Ingram Micro touches 80% of the technology you use every day with our focus on Technology Solutions, Cloud, and Commerce and Lifecycle Solutions.  With $50 billion in revenue, we have become the world’s largest technology distributor with operations in 59 countries and more than 35,000 associates.  We continue to strategically expand our global reach with 40 acquisitions since 2012. 

About this Business Unit:  TS (Technology Solutions)

Ingram Micro Technology Solutions brings technology to market, from the manufacturer to the hands of the people who use it.  By providing businesses with immediate access to inventory all over the world—from household names to up-and-coming brands—we touch 80% of all global technology on its journey to the end customer. 

About this team:

Solution Design and Services (SD&S)  is the technical arm of Ingram Micro. We are the first line of sales and the first ones called (internal or external) when something gets too complex.

About this role:

Typically, the agent will be taking in bound phone calls, communicating with our reseller partners, answering questions, understanding business needs, and quoting product based on the aforementioned information gathered. 

Key Qualifications:

  • Excellent communication skills
  • Technical aptitude
  • Hands on customer support experience within a field of technology is preferred

Your role:

  • Answering customer calls and/or emails on assigned product categories or lines within defined service levels
  • Providing excellent customer service while developing full solutions for customer
  • Developing product knowledge and skills for creating appropriate solutions and customer service/selling skills 
  • Demonstrating the importance of getting the sale related to the value created
  • Acting as a vendor Advocate or Champion
  • Demonstrating time management skills

What you bring to the role:

  • High school education required
  • Technical certifications and /or AAS degree in computer-related studies preferred
  • One year (minimum) related experience in the following:
  • Helpdesk
  • Network technician
  • Technical Sales
  • Customer service
  • Basic knowledge of hardware and/or software 
  • Skills in: keyboarding, MS Office Suite (Word & Excel), basic sales skills, time management; good communication skills (written & verbal) excellent listening skills
  • Ability to: learn complex proprietary systems; to work as a team member or independently, to relay/share information accurately 
  • Must be able to work a flexible schedule as needed.

Ingram Micro Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected category under applicable law. 

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