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Manager, Education Services

Barcelona, Spain
Job ID: 36985

Description

Manager, Education Services, CloudBlue 

Do you crave the creativity and freedom of a startup but the stability of a large, established company? Are you seeking the autonomy to take risks, make decisions and drive business success? Do you want to accelerate your career to the next level?  

CloudBlue, a newly formed business unit of Ingram Micro, is the only cloud commerce and fulfillment engines with a proven hyper-scale digital platform, and today powers the world’s largest service provider marketplaces, totaling more than 40 million seats globally. CloudBlue is the result of $500 million in investments, including the acquisitions of Odin, Ensim, and four others software companies. Our CloudBlue Commerce, Connect, and Go to Market platforms enables companies to rapidly increase their level of success in the cloud market by building, scaling and monetizing services. With proven proficiency in SaaS, IaaS, IoT, security, and XaaS technologies, we invite visionaries to join our team and make an impact on this fast-growing industry. 

Ingram Micro is seeking a Manager, Education Services focused on activating the hyper-growth of our infinite ecosystem of SaaS and IaaS solutions. In this role, you’ll be responsible for managing and developing the education services consumed by internal and external customers of CloudBlue.  You are part educator & part mentor with a passion for the cloud revolution, tasked with developing the team, our approach to delivering education to our customers to drive the successful adoption and management of our platform solutions.  You’ll collaborate with the Product Management, Support, and Sales teams to help them drive awareness, interest and adoption and help educate partners on the pathway to success in the digital economy. You must be a customer-first thinker, articulate in your written and verbal communication, and a resourceful self-starter ready to make an impact. 

Ingram Micro’s mission is to help businesses to fully realize the promise of technology. Touching 80% of the technology used every day around the world, no other company delivers the full spectrum and scale of global technology to businesses around the world. With almost $50 billion annual revenue in 50+ countries and 32,000+ associates worldwide, Ingram Micro’s global infrastructure and deep expertise in platform technology, cloud, and mobility enable our customers to operate efficiently and successfully in the digital economy. 

Responsibilities 

  • Manage, coach, assess the development of education team members and to coordinate their work.
  • Partner with internal stakeholders to identify training and development needs, identify problems, suggest solutions, and to implement the necessary changes.
  • Manage the global education & training program to drive desired knowledge to drive customer success.
  • Create and deliver targeted education and training materials that support our company/product strategies, but also solves the support needs of our customers.
  • Implement and maintain program metrics to evaluate effectiveness of programs and initiatives, making recommendations where improvements can be made.
  • Develop an effective gamification & micro-learning strategy to inspire the adoption of education as an on-going activity vs. a single transaction.

Requirements: 

  • Bachelor’s degree, BS is preferred.
  • 7+ years of successful Learning and Development Experience, including program strategy development and delivery.
  • 3+ years of proven success managing and delivering technical learning programs.
  • Ability to influence and manage multiple stakeholders across diverse backgrounds.
  • Passionate advocate for education and customer needs/opportunities.
  • Continuously learning and adapting approach to maximize results.
  • Self-motivated, well organized, and the ability to set own direction.
  • Inquisitive about the market and emerging trends.
  • Listens to and acts on feedback from customers and internal stakeholders.
  • Ability to perfectly write and verbally communicate in English, with Spanish & Russian being a plus.

 

Success measures 

  • Meeting customer training and revenue targets.
  • Driving volume of education services through multiple sales channels.
  • Measuring ROI on Education programs delivered

 

*Ingram Micro is committed to hiring and promoting the most qualified applicants for available positions. To achieve this goal, the Company, where permitted by law, will conduct background investigations on all candidates considered for this opening* 

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