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Product Specialist, Inside Sales | UK Clients

Sofia, Bulgaria
Job ID: 36558

Description

We are hiring Product Specialist, Inside Sales to be a key person for one of our biggest vendors, re-sellers, Sales and Product Management.

Key Responsibilities:
  • Pro-active calls with B2B customers from the IT industry
  • Maintain accurate customer master record including licenses, software and service contract expiration dates; shipping address; updating customer contact information in the CRM or other available tools required by the business
  • Raise awareness regarding trends in customer defection and work cross-functionally to resolve issues related to potential dissatisfaction
  • Recognizes and routes proactive sales opportunities to management when applicable and/or enters opportunity details into available tools required by the business.
  • Advises resellers of appropriate programs (IM or Vendor) applicable to their business needs. Advises and recommend on product options, add-ons and solutions best suited for customer and their end users.
  • Manages relationship with designated contacts (i.e. purchasing agents) in efforts to grow sales and maintain business partners
Skills and Qualifications we are looking for:

  • Commercial knowledge and equivalent work experience
  • Fluency in verbal and written English
  • 1+ years of customer facing experience is an advantage
  • Advanced professional, effective telephone techniques and customer care
  • Understanding of IT/distribution industry and selling services is an advantage
  • A customer drove approach and good customer management skills
  • Effective communication skills with several levels of associates
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