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Cloud Platform Engineer | Professional, Technical Support

Toronto, ON, Canada
Job ID: 36986

Description

CloudBlue is a technology solution startup born from the need to digitally transform a multibillion-dollar enterprise. The CloudBlue platform orchestrates ecosystems for customers worldwide, including the largest B2B Cloud Marketplace in the world. We have spent 15+ years innovating and investing in digital transformation, subscriptions, and multi-level partner ecosystems. Today, hundreds of customers rely on CloudBlue to orchestrate their ecosystems and scale their businesses globally.

By joining the CloudBlue team, you’ll be playing a significant role in our growth, having an opportunity to make an immediate impact on the business. Our entrepreneurial scope means we operate with the agility of a high growth start-up, but with the confidence & backing of a Fortune 100 corporation, Ingram Micro.

At CloudBlue you'll work with a diverse and multi-cultural team that spans cultures, continents, and time zones to serve our global customer base. You’ll be a part of a culture that emphasizes trust, open communication, and continuous learning.


How do you stand out?    

By having knowledge of SaaS and PaaS and previous experience in eCommerce management, by thriving in a “startup-like” environment and being excited about the impact you will make. Our office is in the North of Spain and has an agile, young and talented environment, with a solid career plan in one of the top cloud companies all over the world. 


Position overview:
 

As a part of the Global Technical Operations Team, the Platform Engineer is responsible for continuously operating, managing and supporting Cloud Platforms of our customers with the goal of maintaining a highly available, scalable, reliable and secure platform. In capacity of Platform engineer your main goals will be performing and automating operational activities such as but not limited to: products deployment and configuration, product catalog maintenance, platform updates delivery, validating implemented changes, system administration of underlying infrastructure. 

Platform Engineer will focus on executing operational and maintenance tasks, developing, executing, supporting and maintaining automation tools. Daily tasks will range from supporting product rollouts, maintaining multiple operational environments, troubleshooting issues and contributing to improvements of processes, platforms and supporting its components. We are looking for a technology innovator who will be able to propose new ideas, work with technology teams to implement ideas and operationalize them once successful.  


Responsibilities: 

  • Continuously improve operational efficiency by automating manual tasks and processes
  • Actively contribute to internal automation toolset by developing new and improving of existing tools
  • Deploy, configure, maintain and manage customers’ Cloud Platforms and its components
  • Analyze and understand requirements for customers’ requests and implement accordingly
  • Maintain and support developed solutions
  • Collaborate with platform and connectors R&D teams in order report software issues as well as request improvements in order to satisfy customer experience satisfaction
  • Prepare deployment, configuration and process documentation
  • Monitoring of systems’ health and performance, improving monitoring process
  • Support customers by investigating and successfully resolving reported issues 
  • Maintain platform security by following established security and data protection procedures, perform security hardening by applying suggested configuration changes  


Required Skills & Qualifications: 

  • Bachelors Degree in Computer Science, Engineering, Business or a related field, or an equivalent combination of education, training, and work experience
  • 5+ years of experience as a System Administrator or related position
  • Excellent system administration skills
  • Understanding of SDLC
  • 3+ years of scripting or development experience (Python)
  • Good experience in writing script in bash, Python, PowerShell
  • Good Linux Server Administration skills – CentOS, Redhat
  • WebServers & Databases – Tomcat, Apache, MSSQL, Azure SQL, PostgreSQL
  • Experience working with IaaS/Cloud services of Azure (preferred), AWS and/or GCP
  • Experience writing and optimizing SQL queries
  • Fluent in English written/verbal communication


Core Skills: 

  • Deliver results doing what it takes to get things done on time 
  • Work autonomously with minimal supervision
  • Clear understanding of cloud technologies and offerings from Azure, AWS and GCP
  • Able to thrive in a fast-paced environment with strong teamwork abilities
  • Demonstrated strong written communication and speaking skills
  • Knowledge of bug tracking and documentation systems such as Jira and Confluence
  • Solid understanding of API concepts and types
  • Understanding of subscription-based services, subscriptions lifecycle and billing concepts
  • Knowledge and understanding of basics of financial terms: orders, AR/AP, credit management
  • Ability to learn and adapt to new services, systems, and technologies in a dynamic technical infrastructure
  • Writing and maintaining technical documentation: technical and process documentation, product requirements documents, feature requests
  • Ability to work in a very fast paced environment and provide significant contributions both individually and as part of a greater team  


Nice to Have: 

  • Experience working with Cloud Blue Commerce (formerly: Odin Automation)  
  • Python, Azure, LPI, Microsoft, Postgres, MSSQL certifications would be a big plus
  • Experience working with Bitbucket, Git, Jenkins, Terraform, Puppet, Chef and Ansible 
  • Experience working with API, manual execution as well as automating by writing scripts
  • Experience working with monitoring tools such as Zabbix, Prometheus, Grafana, etc.

 

Due to COVID-19, our office associates are currently working from home. Keeping in mind the overall health and safety of our associates and candidates, we’ve implemented a virtual hiring process and continue to interview candidates by phone or video and are onboarding new hires remotely

Ingram Micro is an inclusive Equal Employment Opportunity employer, with a focus on Diversity, Equity & Inclusion. We consider applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disability, or any other characteristic protected by law. If you require accommodations or assistance to complete the online application process, please reach out to the Talent Acquisition Specialist/Job Poster and identify the type of accommodation or assistance you are requesting. We will try our best to make these accommodations. Please do not include any medical or health information in this email.

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