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Technical Support Specialist - Cloud, Canada

Mississauga, ON, Canada
Job ID: 37760

Description

Ingram Micro helps businesses fully realize the promise of technology.TM  No other company delivers the full spectrum of global technology and supply chain services to businesses around the world.  Ingram Micro’s global infrastructure and deep expertise in technology solutions, supply chain, cloud and mobility enable its business partners to operate efficiently and successfully in the markets they serve.  Combined with distinct market insights and the trust and dependability generated from decades of strong partner relationships, Ingram Micro stands apart as the global technology services provider for the future.

Do you crave the creativity and freedom of a startup but the stability of a large, established company?

Are you seeking the autonomy to take risks, make decisions and drive business success?

Do you want to accelerate your career to the next level?

Ingram Micro Cloud, a business unit of Ingram Micro, powers the world’s largest cloud marketplace, and is committed to helping our partners accelerate their digital business success by leveraging our hyperscale platform technology, infinite ecosystem of cloud solutions from the biggest innovators in the tech industry, and go-to-market support and resources to increase adoption and growth. With proven proficiency in SaaS, IaaS, IoT, security, and XaaS technologies, we invite visionaries to join our team and make an impact on this fast-growing industry.

 

Technical Support Specialist - Cloud, Canada

You are an expert in everything that relates to Microsoft Azure and the team can rely on you to solve the tough issues.

Monday to Friday flexibility to work between 8am to 8pm.

Bilingual French English communication skills would be an added bonus!

Responsibilities

  • Provide technical expertise in cloud solution architecture (Azure), technology strategy and technical design decisions
  • Provide operational support of the Microsoft Azure CSP program, escalating to Microsoft when appropriate
  • Analyze and troubleshoot complex technical support incidents and problems for our clients
  • Work closely with Microsoft to follow up on outstanding issues
  • Create a tracker and report on outstanding issues with Microsoft & remediation plan
  • Provide superior customer service and follow up with customers and VAR’s
  • Contribute to internal knowledgebase articles
  • Contribute to internal processes and procedures
  • Review cases and recommend improvement actions

 Experience

  • 2-4 years supporting MS Azure CSP products in a global helpdesk environment
  • At least 2 years handling escalations focused on full MS Azure CSP
  • Expert in managing Azure with PowerShell scripting
  • Configuration and troubleshooting of computer networking such as DNS records
  • Understanding of related terminology and concepts,
  • Documenting resolutions and creating, managing and updating the internal and external knowledge base
  • Ticket Management
  • Relevant Certifications MCP, Azure
  • Implementing Microsoft Azure Infrastructure Solutions 
  • IT-focused Diploma or Degree in Technical Support \ Network
  • Strong analytical and problem-solving skills

Ingram Micro Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer.  We are dedicated to fostering an inclusive and accessible environment where all associates are valued, respected and supported.  As such, we will accommodate disabilities during the selection process and will work with you to meet your requirements.

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