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Toronto, ON, Canada
Job ID: 37740
Do you crave the creativity and freedom of a startup but the stability of a large, established company?
Are you seeking the autonomy to take risks, make decisions and drive business success?
Do you want to accelerate your career to the next level?
Ingram Micro Cloud, a business unit of Ingram Micro, powers the world’s largest cloud marketplace, and is committed to helping our partners accelerate their digital business success by leveraging our hyperscale platform technology, infinite ecosystem of cloud solutions from the biggest innovators in the tech industry, and go-to-market support and resources to increase adoption and growth. With proven proficiency in SaaS, IaaS, IoT, security, and XaaS technologies, we invite visionaries to join our team and make an impact on this fast-growing industry.
This role will be a part of a centralized Customer Support Governance team who will design, develop and implement the supporting functions within Customer Support. The IVR Administrator will be responsible for directing, planning, organizing, and coordinating all aspects of the Support telephony system within the Customer Support department.
This role will be responsible for partnering with each regional Support delivery team, to understand their needs, develop and implement system changes along with tracking change progress.
Ingram Micro Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. We are dedicated to fostering an inclusive and accessible environment where all associates are valued, respected and supported. As such, we will accommodate disabilities during the selection process and will work with you to meet your requirements.