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Cisco Inside Sales Specialist

Cairo, Egypt
Job ID: 37833


Cisco Inside Sales Specialist


At Ingram Micro, we are focused at nurturing and empowering our Talent. We believe that our Organization’s success is defined by the people working here. Our work culture is defined by the Tenets of our Success: Results, Integrity, Imagination, Courage, Responsibility & Talent; and driven by our Associates. Our people and their diverse talents define us. We are committed to learning, collaboration, transparency and innovation. Attracting, inspiring, retaining and celebrating our best individuals is the foundation of our success.


We are currently looking to appoint a highly results-driven and competent Cisco Commercial Sales associate (CSA) to build strong relationships within a customer base and to Onboard new Partners to sell and promote Cisco products and services to meet the demands of the technological solution while developing and maintaining an excellent rapport and executing on high standards of customer service, whilst maintaining and growing revenue and profit,

Within our team you will be assigned a predetermined client base in addition to your expanding of your network by looking for and developing new accounts and opportunities wherever possible. You will be using your previous successful outbound calling experience and your relationship-building skills to maintain customer loyalty and encourage spend growth. The role is solution focused and you will be developing a strong understanding of the relevant programs, incentives, products and services offered by Cisco, to enable them to provide the best in class service and support to our customer base.


What are you going to do?

  • Continuous learning of the Cisco portfolio to help identify and recommend the appropriate solution to meet the customer’s requirement, liaising with our technical Pre-Sales team where necessary
  • Answering and resolving queries and providing quotations and lead time information in a timely manner, demonstrating commercial understanding of the various pricing structures to win business and maintain and grow our profitability
  • Confidently and effectively engaging with customers over the telephone as one of several ways of building, maintaining and developing relationships and identifying new opportunities
  • Advising customers of additional products and services which fit their business needs, up-selling where possible
  • Actively seeking new opportunities with Current and New Small Business accounts
  • Working calmly and methodically in a fast paced, demanding environment, displaying a high level of organizational skill
  • A desire and ability to understand and improve systems, programs  and processes, belonging to both Ingram Micro and the vendor Cisco.
  • Building important relationships with and working alongside key stakeholders within Cisco
  • Understand monthly targets, forecast and deal pipeline
  • Understand Ingram Micro’s Value proposition, business model, service offerings and USPs in relation to competitive offerings and be able to explain and position them appropriately
  • Competent and effective operation of the computer systems and telephone
  • All the above to achieve and exceed specific targets in line with business expectation


How can you get this chance?


  • Commercial knowledge and equivalent work experience
  • Fluency in verbal and written English
  • 1+ years of customer facing experience is an advantage
  • Advanced professional, effective telephone techniques and customer care
  • Understanding of IT/distribution industry and selling services is an advantage
  • A customer drove approach and good customer management skills
  • Effective communication skills with several levels of associates


Are you ready to explore Ingram Micro and be part of this iconic multinational? Seize the day for real-life on the job Learning? Enjoy some flexibility that will ensure you are balancing your personal and professional life? If yes, we’re looking forward to seeing you in our previously scheduled interview date.

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