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Supervisor, ETL / SQL (Relational Database Management System) [Ref. to 33271]

Taguig City, Philippines
Job ID: 38070




Job Description Template



Section 1:  Identifying Information


Position Title: 

Supervisor, Software Development

Job code:



M1 - Supervisor

Date Prepared:

October 2019

Reports to:


Prepared by:



Global IT

Business line:


Positions reporting to this position


Target team size:







Position Summary


Provides technical application strategy and leadership in one or more areas.  Responsible for designing and solving complex technical issues related to the resolution of business problems and opportunities. Responsible for supervising a small team of application developers to deliver systems of a complex technical nature to resolve business problems and opportunities.


Designs, develops, implements, and maintains major and/or mission critical applications. Evaluates, recommends, and implements new technology. Provides technical expertise and acts as a technical resource and mentor for the application development team. Accepts individual/ team responsibilities and meets commitments.  Creative in delivering value to application solutions and customer/user requests.

Responsibilities, S
upporting Actions & End-Results


Major Responsibility:Team Leadership


Supporting Actions:

  • Provides leadership for design and development considerations, guidance, and knowledge.
  • Provides technical leadership to a virtual team, comprised of members from all over the world
  • Successfully works independently from manager and manages day to day activities of a small team.
  • Works directly with end users on activities requiring their participation such as planning, requirements definition, and testing.
  • Drive the teams’ compliance in SLA targets, Metrics, Trainings etc.


End Results:

  • Organized team and meet deliverables on time

Percentage:     40%




Major Responsibility: Mentoring


Supporting Actions:

  • Should be able to guide lower level associates on technical and business questions/clarifications.
  • Should be able to handle performance by understanding the needs of associates to meet their goals.
  • Provide and manage performance feedback.



End Results:

  • Empowered and consistently-performing Junior associate.


Percentage:     20%



Major Responsibility:Requirements Analysis/Effort Estimation


Supporting Actions:

  • Can ask the right questions to obtain desired information.
  • Can identify complexity of the requirement.
  • Can piece together details obtained during requirements gathering to see the big picture.
  • Understanding of business requirement process.
  • Can come up with effort estimation on own task.
  • Can come up with high level effort of entire requirement.
  • Adherence to project timelines.


End Results:

  • Documentation of gathered information.
  • Accurate project completion date.
  • Clear understanding of the requirement in terms of scope and specifications.


Percentage:     10%



Major Responsibility:Code Review


Supporting Actions:

  • Able to conduct code review based on the internal code checklist.
  • Able to identify if test cases/scenarios provided are accurate and align with the requirement.


End Results:

  • Fully-working module with minimal defects.


Percentage:     10%




Major Responsibility:Specialization: Deployment/Implementation


Supporting Actions:

  • Able to independently do all deployments (minor and major releases).


End Results:

  • Successful country deployment.


Percentage:     10%




Major Responsibility:Admin Tasks


Supporting Actions:

  • Accurate clocking of worked hours in Kronos, SAP CATS, Plan Port.
  • Ensure the accurate clocking of worked hours in Kronos, SAP CATS, Plan Port for the Team.
  • Compliance to company policies and mandatory training.
  • Responds to communications in a timely manner.



End Results:

  • Adherence to all company policies
  • Simple decision-making regarding other team members’ schedules and tasks.


Percentage:     10%



Decision Making Authority Level


Decisions free to make:

      Determine if application is performing as expected. 

      Determine what trainings he/she needs in order to be up-to-speed.

      Finalize project timeline based on tasks given

      Researches and collects appropriate data points for effective decision making.

      Readily makes recommendations and includes necessary documentation and material to support conclusions.


Explain the decisions that depend on position’s advice:

      Need for software/hardware upgrade.

      Need for application architecture change.

     Effectivity of associate as an individual contributor to the project.

      If coverage be provided for different shifts.

     If deadlines can be met.


Job Qualifications and Educational Requirement


     A Bachelor’s degree in Computer Science, Engineering, Business Information Systems, Science and Math or related discipline with an IT emphasis is required 

      Minimum 12 years’ experience

      Proficient of any of the following technology

o Background in RDBMS such as MSSQL or Oracle or Sybase

o Microsoft technology such as MS SQL


o DB2


o Oracle PL/SQL

o Oracle DDL

      Experience in Inforrmatica, Unix, Python and AWS is a plus

      Knowledge of State-of-the-art computer hardware and software.  Technology concepts of on-line interactive systems, database designs, and/or client/server environments.

      Skill in Systems developments, implementation in on-line interactive systems.  Understanding new technology and applications of same.

      Communicates effectively by expressing technical concepts and information well both orally and in writing. Prepares formal technology evaluations and proposals.

      Possesses the verbal and written communication skills to successfully supervise a team of application developers.

      Accepts individual/team responsibilities and meets commitments. Takes responsibility for own performance and actions.

      Creative in delivering values to systems solutions and customer/user requests. Anticipates and accepts change by capitalizing on opportunities that arise.

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