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Technical Services Sales Specialist

Singapore, Singapore
Job ID: 38060

Description

As Technical Services Sales Specialist you will be responsible for leading, managing and developing the operations teams in our Managed Services Division including; 1st line Services desk, 2nd Line Support and Service Management. These are the teams responsible for providing pro-active first fix and post-sales support to our Managed Service & Maintenance Customers. The ideal candidate will have previous operations management experience, a natural talent for getting the best out of teams and a sound understanding of the technologies we support; Remote Monitoring, IP VPN, firewall security, physical and “cloud” hosting.

Responsibilities:

  • Technically proficient to assess customer’s existing infrastructure for Managed Services/ Remote monitoring opportunity and can articulate the value of our offerings.
  • You are expected to be technically-sales oriented to drives the solution offerings to resellers.
  • Contribute proactively to new service development.
  • Work closely with the Technical Services Manager to ensure new customers are on-boarded with seamless handover / transition into “Go-Live” service
  • Manage and develop strategic partnerships with resellers and other internal stakeholders
  • Provide input into the divisional strategy with particular focus into opportunities to grow and/or enhance the service offered
  • Achieve consistent customer satisfaction ratings and respond appropriate to customer feedback on areas for improvement
  • Take responsibility for customer escalations and act as a point of escalation both in and out of hours as required 

Skills & Experience: 

We’re looking for an experienced Technical Services Sales Specialist for Operations with external-customer facing IT Managed Services background with a proven track record of building, developing and managing service delivery and support teams. You’ll have solid leadership and people management skills along with previous experience growing and developing an operations function; i.e. defining operational procedures, setting service standards, defining SLA’s etc. It goes without saying that you’ll also be passionate about delivering exceptional service.

In addition to the above you’ll also:
  • Have a good level of commercial acumen and market competition.
  • Be able to identify opportunities for efficiency, cost reduction and continuous improvement
  • Have excellent communication, influencing and customer management skills
  • Have solid technical understanding of Networking, infrastructure and Remote Monitoring solutions
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