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Supervisor, AP Indexing team

Sofia, Bulgaria
Job ID: 37706

Description


For our Finance team in Sofia GBS center we are now hiring Supervisor, AP Indexing team

The role includes day-to-day management of the dedicated team (processes, performance and people management); setting up and ensuring business objectives are met; continuous efforts for improvement of the tools and processes used in operations; collaboration with other functions within the organization.

Main responsibilities:

- Monitor, control, improve process and team performance using SLA, reports, quality reviews, QUBE, GRID, Metrics, KPI’s
- Manage & prioritize customer requests/escalations
- Understanding of customers’ business needs
- Acting as first line of communication and resolution for any question or doubt from team members
- Drive, lead and execute continuously business improvement projects
- Act as Coach & Mentor, Individual & Team conflict resolution
- Communicate Vision, execute and assess goals and objectives, Staffing plans & schedule

Key requirements:

- University degree desired in Finance, Accounting or Business Administration
- 1+ years of relevant working experience preferably in Finance role in GBS or BPO environment
- Excellent communication skills. Articulate with a high standard of verbal and written clarity in English (other European language is a plus)
- Sound knowledge of MS Office is required
- Works as a team member with respect and integrity
- Demonstrates Business Acumen
- Embraces And Champions Change

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