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Client Account Manager, CLS | Sr. Professional, Program Management

Mississauga, ON, Canada
Job ID: 38490

Description

Ingram Micro helps businesses fully realize the promise of technology.TM  No other company delivers the full spectrum of global technology and supply chain services to businesses around the world.  Ingram Micro’s global infrastructure and deep expertise in technology solutions, supply chain, cloud and mobility enable its business partners to operate efficiently and successfully in the markets they serve.  Combined with distinct market insights and the trust and dependability generated from decades of strong partner relationships, Ingram Micro stands apart as the global technology services provider for the future.


Client Account Manager, CLS | Sr. Professional, Program Management

The Client Account Manager develops and manages programs for key assigned accounts. Essential to this role is the ability to work independently and oversee key account activities and responsibilities within the assigned account base.  Primary focus is the overall customer experience, being the customer advocate by driving solutions as well as responsibility for all aspects internally, including financial performance.

  • Must possess customer satisfaction passion and skill set to address and resolve client issues as a customer advocate while insuring goals are met for both Ingram and the client. Understands the client business model, company environment and sales potential to develop solutions and better service the account. 
  • Must be able to provide clear and concise directions to cross functional departments on projects, documentation, customer correspondence, deadlines,  sales opportunities contract development and all other action items required in customer account development. 
  • Develop and achieve strategic revenue and profit objectives. 
  • Must possess the ability to adapt to evolving business practices and display leadership in meeting company departmental and regional objectives. Investigates sales opportunities as well as resolves issues and provides solutions on a continuing basis. 
  • Must possess the ability to think strategically and develop project plans to implement customer incentives. Demonstrated ability to identify problems and develop& present solutions. 
  • The ability to compile and analyse data into meaningful reports and presentations as well as determine recommendations supported by data for account changes, gaps or improved performance to meet the required goals. 
  • Responsible for developing the formal Business Reviews for assigned accounts. Develops and manages business plans, proposals, pricing models, contracts, operations reports, SLA tracking and any other pertinent documents to support key assigned accounts. Understands and utilizes all software, e-mail task management and desktop applications used by the department. Engages on new business opportunities where appropriate. 

JOB QUALIFICATIONS:

Education:

Bachelor degree (or equivalent work experience) required. one to three years prior experience at Ingram Micro in the Sales or Operations departments and/or  2 – 3 years external account-project management/industry experience. 

 Must possess intermediate skills of PC programs such as Microsoft Word, Excel, Powerpoint , Visio and Outlook.

Must possess the ability to effectively communicate in written and verbal format as well as manage details and represent CLS in a professional manner.

Strong interpersonal skills including the ability to work well with others and build a team-oriented environment.


Ingram Micro Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer.  We are dedicated to fostering an inclusive and accessible environment where all associates are valued, respected and supported.  As such, we will accommodate disabilities during the selection process and will work with you to meet your requirements.

Ingram Micro Commerce & Lifecycle Services
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