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UCC Business Manager

This job posting is no longer active.

Milton Keynes, BKM, United Kingdom
Job ID: 38970

Description

JOB DESCRIPTION

JOB TITLE:

Business Manager

LOCATION:

Milton Keynes, UK

REPORTING TO:

General Manager

DIRECT REPORTS:

N/A

STAKEHOLDERS:

Business Managers, Ingram Associates on all levels, and Customers.

SCOPE & PURPOSE:

 

  • The business manager is responsible for the development and delivery of our UCC business plan and associated strategies to drive divisional growth and build market share within the technology play.
  • This will cover the ownership and continued development of relationships within our vendors, our world-wide business and our partners.

 

PRIMARY COMPETENCIES:

Decision Making

  • Ensures decisions are in line with company metrics, supporting data and TENETs to build long term mutually profitable relationships
  • Ability to evaluate and understand and respond accordingly without delay
  • Customer first approach at all times and proactively takes corrective measures to improve service delivery
  • Thinking macro in identifying business opportunities and refer for broader business outcomes

Communication and Collaboration

  • Collaborates with other departments and is comfortable having honest conversations to turn difficult decisions into business benefits
  • Empowers team members to improve the quality and pace of work to meet customer expectations
  • Willingly learns from other team members to enhance the overall performance of the team whilst proactively sharing knowledge

Influence and relationship building

·         Can successfully work in high demand diverse team environment and deliver to customers

·         Ability to adapt between micro and macro thinking and identify the needs of the customers

·         Successfully navigating through matters of complexity for best outcomes - drive continuous improvement mindset toward sales

Innovation

  • Ability to quickly identify patterns, trends along with what is missing to generate effective solutions to address any gaps
  • Ensure the solutions provide a positive customer experience, cost effective and maximising sales
  • Is willing to consider new ways of working and try other people's ideas as well as their own

Planning and Organising

·         Ensuring that there is a positive customer experience that is cost effective and maximising productivity time

·         Ability to review current workload and prioritise accordingly

·         Works to ensure tasks and activities are complete efficiently and effectively for internal and external stakeholders

Accountability

·         Works to build a strong relationship with the vendor and ensure that communication is efficient and effective for internal and external stakeholders

·         Give clear communication to the vendor and other colleagues on expectation to drive sales

·         Understand the product offering and proactively advocate

CONDUCT & BEHAVIOUR

·         Where appropriate to do so, take pro-active and decisive corrective action within perceived scope of influence

·         Actively demonstrate the Ingram Micro TENNETS

·         Take and accept accountability for results

PRINCIPAL TASKS OF JOB / CORE RESPONSIBILITIES:

·         Delivery of the composite margin goals of the UCC BU.

·         Management and ownership for the creation and development of our UCC sales and marketing business plan.

·         Developing a rounded view and experience across the market so we can evolve and adapt our approach in real time.

·         Working across the full Ingram Micro UK and World-Wide (sales and marketing) business for day to day delivery and management of our UCC business plan.

·         Ownership for managing, updating and reporting on full business pipeline.

·         Reviewing activity and results within the business development executive and development teams.

·         Supporting marketing to design, launch and run internal campaigns to enhance partner recruitment and sales pipeline.

·         Partner relationship management for key customers existing and net new targets.

·         Maintain and development of key relationships within our vendor partners.

·         Identification, recruitment and on-boarding of net new & strategical vendors.

·         Proven skills to operate in a large matrix business.

·         Problem-solving skills, conceptual and analytical skills.

·         Excellent oral, written and listening skills.

·         An ability to influence across multiple department.

·         Ability to cross sell and across multiple levels.

·         Demonstrated initiative to work independently and with teams interchangeably.

·         Ability to maximise profitability on any opportunity.

 

The above is not an exhaustive list of duties and behaviours expected of this role.

The company reserves the right to amend or delete with or without notice in line with change in business needs

 



PERSON SPECIFICATION

Experience

  • Proficient in English (Spoken and Written)
  • Conversant in Technical English
  • Knowledge and experience of working across cultural boundaries
  • Understanding of Ingram Micro business
  • Understanding of products and services
  • Business systems knowledge

Qualifications

  • GCSE grade C or above in both Maths and English (or equivalent)
  • Full UK driving license
  • Sales or business development
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