Ingram Micro
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Sr Software Engineer-IND

Mumbai, MH, India
Job ID: 38469

Description

About us

Ingram Micro helps businesses fully realize the promise of technology. No other company delivers the full spectrum of global technology and supply chain services to businesses around the world.

Ingram Micro's global infrastructure and deep expertise in technology solutions, supply chain, cloud and mobility enable its business partners to
operate efficiently and successfully in the markets they serve.  

Which Talent do you bring?

The Candidate would be responsible for maintenance of the Application Management Team (AMS) and make sure that all the production systemsrelated to Dynamics are working without any failures meeting agreed service level agreement with business/customers. The candidate must have great communication skills and be team oriented. The candidate must have experience in the Microsoft Technology Stack includingDynamics CRM, .NET& SharePoint.

What will you do?

Roles and Responsibilities

  1. Implement, support, enhance and manage global CRM solution.
  2. Play Technical Role for Support on existing CRM Application.
  1. Strong knowledge of SQL queries, SQL Server Reporting Services (SSRS) and SQL Server Integration Services (SSIS).
  2. Understanding and Implementing business workflow, process, CRM SDK and plugin.
  1. Serve as the point-of-contact person for support /break-fix/ issue resolution on day-to- day basis. Follow internal process of managing requests via the appointed ticketing system.
  2. Work with CRM vendor on continuous application of enhancements and upgrades where applicable.
  3. Manage user expectations on proposed system enhancements.
  4. Identify process improvements and work with business to effectively implement changes in a standardized approach. Users requests should be evaluated to determine feasibility, cost and time required and compatibility with current system
  5. Evaluates user request for new or modified systems or applications to determine feasibility, cost and time required, compatibility with current system, computer capabilities, and impact on business.
  6. Provide guidance and training to user community to aid in meeting business goals.
  7. Ensure all tickets meet the targets for resolution, escalation, documentation & completion.
  1. Meeting SLAs and other customer satisfaction targets.
  2. Daily administration and support of applications and servers.
  3. Document and maintain all issues in the provided system for future references. Also, document FAQs, Best practice guidelines and Knowledgebase articles.
  4. Follow up on and take responsibility for unresolved issues and escalations.
  5. Perform other duties as assigned.

What is in it for you?

You will get a wonderful opportunity to be part of the ambitious plans we have for growing one of the most important parts of our organization.

We will support you in your professional and personal development, by providing you with access to LinkedIn Learning and many high-quality training courses to increase your technical knowledge and expertise.

You will get the opportunity to begin a long-term career with an unlimited growth and advancement with a stable and an international organization like Ingram Micro.

Ingram Micro is committed to creating a diverse environment and is proud to be an equal opportunity employer.  We are dedicated to fostering an inclusive and accessible environment where all associates are valued, respected and supported. We are highly driven by our tenets of successes: Results , Integrity, Imagination, Responsibility , Courage and Talents.

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