Ingram Micro
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Presales engineer (Speciality)

Králové, Czechia
Job ID: 38896

Description


We are looking for an enthusiastic engineer to join our technical support team in the Czech Republic!

You would be dealing with state-of-the-art products and technologies such as: Data Capture and Point-of-sale, Unified Communication&Collaboration, networking, cyber-security, cloud, computer components and peripherals.

You have the chance to be at the forefront of technology, working for the world’s largest technology distributor as a link between vendors, customers and our own sales teams.

Technical Engineer Responsibilities:

-supporting the reseller partners with presales and post-sales activities for the products and technologies we distribute;

-providing technical updates and trainings (online, on-site etc);

-supporting the eco-system (vendors, partners) during planning, design, development, installation, maintenance, and troubleshooting processes;

-identifying potential problems and notifying the relevant stakeholders in a timely manner;

-coordinating with other Engineers and team members to ensure agreed SLAs are met;

-fix&repair actions (during warranty and post-warranty);

-on-site customer support as required;

-handle RMA&DOA processes for designated vendors.

 

Technical Engineer Requirements:

-bachelor’s degree in the relevant Engineering discipline or similar is a significant advantage;

-experience in a similar technical role is recommended;

-hands-on knowledge in any of these technologies is a major plus: Data Capture & POS (barcode scanners, terminals, printers, AIO devices etc), networking, UCC (audio&video conferencing devices).

-excellent attention to detail and problem-solving skills;

-ability to follow and improve processes and collaborate with other team members;

-Czech language knowledge and good command of English.

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