Job ID: 38896
You have the chance to be at the forefront of technology, working for the world’s largest technology distributor as a link between vendors, customers and our own sales teams.
Technical Engineer Responsibilities:
-supporting the reseller partners with presales and post-sales activities for the products and technologies we distribute;
-providing technical updates and trainings (online, on-site etc);
-supporting the eco-system (vendors, partners) during planning, design, development, installation, maintenance, and troubleshooting processes;
-identifying potential problems and notifying the relevant stakeholders in a timely manner;
-coordinating with other Engineers and team members to ensure agreed SLAs are met;
-fix&repair actions (during warranty and post-warranty);
-on-site customer support as required;
-handle RMA&DOA processes for designated vendors.
Technical Engineer Requirements:
-bachelor’s degree in the relevant Engineering discipline or similar is a significant advantage;
-experience in a similar technical role is recommended;
-hands-on knowledge in any of these technologies is a major plus: Data Capture & POS (barcode scanners, terminals, printers, AIO devices etc), networking, UCC (audio&video conferencing devices).
-excellent attention to detail and problem-solving skills;
-ability to follow and improve processes and collaborate with other team members;
-Czech language knowledge and good command of English.