Ingram Micro
Join our Talent Network

This site uses and sets "cookies" on your computer to help make this website better. You can learn more about these cookies and general information about how to change your cookie settings by clicking here. By continuing to use this site without changing your settings, you are agreeing to our use of cookies.

Skip to main content

Associate IT Service Management Analyst

Taguig City, Philippines
Job ID: 38393

Description

ITSM Analyst - Job Description 

The ITSM Analyst is both an ITIL Practitioner and a Generalist having a broad experience in various aspects of IT. He/she brings in solid experience in process design, implementation, and continual improvement.

What you bring:

  • 4+ years relevant experience in the IT industry
  • 2+ years relevant experience participating in the development/maturing of 2 or more of the following processes:
    • Change Management
    • Problem Management
    • Incident Management
    • Configuration Management
    • Continual Service Improvement
    • Service Level Management
    • Request Management
    • Knowledge Management
  • Experience in using ServiceNow ITSM applications is required
  • Practical knowledge and usage of O365 applications is required
  • Strong analytical, problem-solving, organizational and communication skills (both verbal and written)
  • Demonstrated ability to effectively manage multiple tasks and priorities
  • Demonstrated ability to deliver results, an energetic, self-starter who can work independently with diverse teams
  • Experience with developing reporting capabilities for ITSM process CSFs, KPIs, and operational/performance metrics
  • Experience working in a large Global Corporation, with virtual teams across the globe
  • Good level of understanding of relationships between IT Infrastructure (ex. Networks, Servers, Databases, Storage, Mainframes) and/or common IT Applications used in various Corporate Functions like HR, Finance, Sales, Marketing, Operations, etc.
  • Having an ITIL v3 / v4 Foundation Certification or higher is a plus
Ingram Micro
Share: mail

STILL LOOKING?

Get updates about the latest job openings
that match your skills.

Sign up today