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Manager CRM

Mumbai, India
Job ID: 38918

Description

Identify, develop and the implementation of strategies related to CRM/ERP operational efficiencies and improvements.

Contribute to the development of support team's internal tools, processes and procedures, and tracking metrics. Has some latitude in decision-making and acts independently to determine methods and procedures on new initiatives.

The position plays a critical role in fostering healthy communication flows inside and outside the team ensuring a strong voice is represented with all interested and affected parties.

Contribute to the development of support team's internal tools, processes and procedures, and tracking metrics. Clarify roles & responsibilities and establish a central hub and drive cadence for management of support SOP’s

Operate as the day to day point of contact for internal customers and key distributors

Ensure that issue and related escalations are managed to resolution efficiently across the organization.

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