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Pre-Sales Consultant, Uipath

This job posting is no longer active.

Singapore, Singapore
Job ID: 39677

Description

Role may include but not limited to:

  • Answer incoming customer queries through one or more phone help desks on assigned product/vendor categories through contractual service levels.
  • Respond or initiate outbound calls within established service level parameters utilizing a formal call strategy. 
  • Proactively recommend full solutions and take a multi-architecture approach when helping partners and end users scope out their technology business requirements.
  • Takes meticulous records by entering notes and product related information into a CRM (Customer Resource Management) tool to ensure accuracy.
  • Support Ingram UiPath goals and initiatives.
  • Attend vendor trainings and marketing programs.
  • Support vendor activities and department quality control activities.
  • Takes ownership and accountability

Required skills:

  • Personal computing. Knowledge of Microsoft Office (Outlook, Word, Excel, PowerPoint).
  • Excellent written and verbal communication skills.
  • Ability to create and update department resources.
  • Ability to work in a team environment.
  • Maintain a high level of accuracy while handling large quantities of information, multi-task, respond positively to rapid change, perform with a strong sense of urgency, build strong business relationships, deliver a high level of customer service, and prioritize work under moderate supervision.
  • Makes minor adjustments to working methods to improve efficiencies.
  • Basic knowledge of hardware and/or software.
  • Ability to learn complex proprietary systems; to work as team member or independently, to relay/share information accurately.
  • Must be able to work flexible schedule as needed.
  • Customer service or sales experience is a plus.
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