Pre-Sales Engineer, Uipath

Description

Role may include but not limited to:

• Answer incoming customer queries through one or more phone help desks on assigned product/vendor categories through contractual service levels.
• Respond or initiate outbound calls within established service level parameters utilizing a formal call strategy. 
• Proactively recommend full solutions and take a multi-architecture approach when helping partners and end users scope out their technology business requirements.
• Takes meticulous records by entering notes and product related information into a CRM (Customer Resource Management) tool to ensure accuracy.
• Support Ingram UiPath goals and initiatives.
• Attend vendor trainings and marketing programs.
• Support vendor activities and department quality control activities.
• Takes ownership and accountability

Required skills:

• Personal computing. Knowledge of Microsoft Office (Outlook, Word, Excel, PowerPoint).
• Excellent written and verbal communication skills.
• Ability to create and update department resources.
• Ability to work in a team environment.
• Maintain a high level of accuracy while handling large quantities of information, multi-task, respond positively to rapid change, perform with a strong sense of urgency, build strong business relationships, deliver a high level of customer service, and prioritize work under moderate supervision.
• Makes minor adjustments to working methods to improve efficiencies.
• Basic knowledge of hardware and/or software.
• Ability to learn complex proprietary systems; to work as team member or independently, to relay/share information accurately.
• Must be able to work flexible schedule as needed.
• Customer service or sales experience is a plus.