IT Manager, Global Engineering Delivery

Description

Ingram Micro touches 80% of the technology you use every day with our focus on Technology Solutions, Cloud, and Commerce and Lifecycle Solutions.  With $47 billion in revenue, we have become the world’s largest technology distributor with operations in 59 countries and more than 35,000 associates. 

We are seeking an IT Manager (B2B) to play an integral role in our new product development program within the Global IT Engineering team, working with delivery teams in developing enterprise-level product solutions.  The IT Manager, Global Engineering Delivery will have the opportunity to make a huge impact on product design and development and its future direction and success.

Your role:

The IT Manager, Global Engineering Delivery will work as a liaison between Product Manager/Scrum Master and engineering team for the successful delivery of enterprise solutions. He/she manages the daily activities of the engineering team of size varying from 7 to 10 to analyze, design, code, and deploy the solution in 2-week sprints.

The IT Manager, Global Engineering Delivery is responsible for the delivery of global deployment of one or more products in Ingram Micro’s digital transformation portfolio, understanding the vision for each product his team works on and actively proposing solutions and alternatives to bring us closer to that very same vision. This individual will need to work cross-functionally and be able to act as a leader, analyst, and development manager as well as a change agent for agile software development.

He/she needs to ensure that new initiatives will adhere to defined architectural requirements and methodologies while planning and guiding the evolution of Ingram Micro’s Digital ecosystem to support new requirements in a changing business environment. He/she will continuously innovate and evolve the usability and efficiency of the tools, make sure services provided align with business and technology trends, and actively seek out new technologies and new approaches.

The IT Manager, Global Engineering Delivery is, in collaboration with the Senior Manager, Product Engineering, responsible for hiring, salary decisions, performance reviews, discipline, promoting, and training of direct reports. He/she has also to ensure that every member of the team is working to at least a reasonable level and ideally beyond that. Work with them to help resolve any issues that are preventing them from reaching this level and make sure they are complying with all SCRUM ceremonies and software development best practices as defined by our multiple CoE's. Track team's velocity and constantly work to see it improved to reach industry level.

The primary responsibility of this position is to get a product out the door. He/she is responsible for the quality of the work the software team delivers as well as for the proper software lifecycle management within the SCRUM methodology. Need to be particularly good in building relationships with Product Managers and SCRUM Masters to reach a level of communication and alignment that will help the team deliver 2-week sprints without any major obstacles.

Delivering the B2B Solution for Resellers, Vendors:

Delivery Manager is responsible for delivering B2B solutions across ERP (SAP, Mainframe), Integrations (EDI, EAI, B2B), API, Microservices, API portal, API Gateway, Automation QA by utilizing existing engineering teams. Building the self-serve portal to enable resellers, vendors to onboard, integrate with Ingram Micro’s B2B ecosystems.  Developing connectors to Resellers/Vendor’s catalog systems, purchasing systems, quoting systems to enable faster go to market strategy.                       

The ideal candidate should be strong and own the API orchestration, development, API analytics, API gateway, etc., and promoting an API-first approach at Ingram Micro. Directing team to deliver digital eCommerce solutions.

Defining Strategy & Vision of Solution Architecture:

The Manager will review and acquire an in-depth understanding of the current application landscape and technical architecture, the issues, opportunities, and value to the business.  The architect will develop the future state Enterprise Architecture framework and Application Framework, based on the product requirements as well as industry best practices and other considerations. This will include documentation of principles, policies, and standards, and governance process. The Manager will support the various application teams in identifying the best solution approaches to achieve the final state of the product. 

Relationship management:

Within a program, enterprise globally, among executives, customers and staff; as well as externally with vendors and business partners as required. Ability to communicate with program teams effectively to understand the product requirements and business context as well as explain the best design solution and concepts to get buy-in. Influence decision-makers from different backgrounds on the value of the solution design, standardization, and other architectural decisions, and drive compliance with established standards across the program. Develops innovative approaches and ideas. Demonstrated experience in creating and working with the complex technical architecture and multiple technologies.

Problem solver, Decision Maker:

Think outside the box to come up with innovative/creative solutions. Evaluate a broad range of internal and external factors when solving problems and making decisions; adjusts actions and decisions for focus on critical strategic issues (e.g., customers, quality, competition, etc.). Superior communication skills both written and oral. The ability to motivate, influence, and drive to results in a highly matrixed environment is essential. Display performance and establish credibility with key decision-makers. Complex problem resolution under stress and ability to merge diverse technology into a cohesive, integrated architecture and influencing key technology stakeholders.

What you bring to the role:

• Minimum of 10+ years of programming and systems design, deployment, and management OR Master's degree and 8 years of management experience in programming and systems design, deployment is required.
• Demonstrated technical skills and knowledge of eCommerce platforms, B2B Integration including EDI/XML/Flat File, B2B consolidation, Supply Chain automation, ERP (preferably SAP ECC), with expertise in at least one middleware platform such as Seeburger, TIBCO, MuleSoft, and any other integration tools.
• Experience in .Net, C#, Front end technologies like HTML, JavaScript, CSS, Node.JS, Angular.JS, etc. is mandatory to have.
• Own the API strategy for Ingram Micro.
• Own the Go-to-Market strategy of B2B solutions for Resellers, Vendors.
• Experience with using middleware technology to integrate ERP systems such as SAP ECC (IDOC, BAPI, RFC) and/or legacy systems.
• Experience with data transport protocols such as VAN, AS1/2/3, SOAP, FTP, HTTPS
• Demonstrated skills and knowledge of B2B integration technologies including EDI, EDIFACT, TRADACOMS, XML, RosettaNet
• Demonstrated skills and knowledge of API, Microservices integrations, maintaining API portal, gateway, etc.
• Knowledge of CRM is highly desirable.
• Experience with eCommerce and B2B technical implementations including map development, and middleware application configuration.
• Functional knowledge in at least one of the following functional areas: Order to Cash, Procure to Pay, Supply Chain and/or Finance, Quote to Order.
• Proficiency in Jira and Confluence; Knowledge of Visio, SharePoint, and TFS desired.
• Excellent presentation and analytical skills
• Exposure to Agile/Scrum methodology and executing 2 weeks sprints.

Related management experience:

• Anticipates company and customer need in response to a changing requirement.
• Partner effectively with customers and businesses to manifest vision.
• Direct engagement with business resources to gauge current and future strategic needs and analyze the impact.

Related personal skills:

• Demonstrated high competency in the execution of product roadmaps.
• Demonstrated competency in strategic thinking and leadership with strong abilities in relationship management.
• Demonstrated competency in managing third-party providers, especially in IT development.
• Demonstrated competency in working with international/offshore resources.
• Managing resources to meet sprint goals.
• Leading multi-discipline, high-performance work teams/groups.
• Demonstrated competency in developing efficient and effective solutions to diverse and complex business problems.
• Excellent communication skills both written and verbal with a proven track record for each.
• Create and lead a supportive team-oriented work climate that enables business team members to develop professionally and that values diversity, promotes teamwork and collaboration, and emphasizes quality, customer satisfaction, creativity, and cost-effectiveness.

*This is not a complete listing of the job duties.  It’s a representation of the things you will be doing, and you may not perform all these duties.

Ingram Micro believes there is no place in our society for social injustice, discrimination, or racism. As a company we do not – and will not – tolerate these actions.

Ingram Micro Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected category under applicable law.