Operations Process Lead

Description

• Reporting into the Business Manager, the Operations Lead will be responsible for planning, implementing and measuring successful outcomes and usage of resources in line with Ingram Global Lean Strategy.

•  The role will demonstrate and educate the team in the understanding of activity impact on long term mutually profitable customer relationships.

EXPECTATIONS OF CONDUCT & BEHAVIOUR

• Where appropriate to do so, take pro-active and decisive corrective action within and outside of perceived scope of influence
• Actively demonstrate strong leadership behaviours in line with Ingram values
• Behaves courageously in upholding core Ingram Leadership behaviours – Courage, Accountability, Entrepreneurship, Innovation.
• Takes and accepts accountability for results.

PLANNING

• Plan available work based on historical volumes and known standard times (and track against the plan and identify required improvements to plan)

ORGANISE

• Optimise service delivery improvements and manage all aspects of the day to day operations

IMPLEMENTING

• Understanding the value of metrics, measuring output and implement corrective measures in timely manner in line with LEAN strategy

MEASURING

• Pro-actively review on an hourly basis the “load” versus resourcing in delivering profitable performance.
• Deliver on all aspects of meeting and exceeding service level agreements and related KPI’s in line with speed, quality, flexibility, reliability, cost efficiencies.

PEOPLE MANAGEMENT

• To effectively motivate, coach, lead and mobilise team efforts in support of building long term mutually profitable relationships with customers
• To ensure individuals attain required quality standards and meet specified output target contribution in line with overall team goals (measured on an hourly/daily basis.)
• To resolve conflicts as they arise and to handle counter-productive behaviour effectively.
• To delegate tasks appropriately.