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Operations Process Lead

Norwich, NFK, United Kingdom
Job ID: 40112


Permanent Late Shift 

Scope and Purpose:
  • Reporting into the Business Manager, the Operations Lead will be responsible for planning, implementing and measuring successful outcomes and usage of resources in line with Ingram Global Lean Strategy.

  •  The role will demonstrate and educate the team in the understanding of activity impact on long term mutually profitable customer relationships.



  • Where appropriate to do so, take pro-active and decisive corrective action within and outside of perceived scope of influence
  • Actively demonstrate strong leadership behaviours in line with Ingram values
  • Behaves courageously in upholding core Ingram Leadership behaviours – Courage, Accountability, Entrepreneurship, Innovation.
  • Takes and accepts accountability for results.
Primary Accountabilities:


  • Plan available work based on historical volumes and known standard times (and track against the plan and identify required improvements to plan)


  • Optimise service delivery improvements and manage all aspects of the day to day operations



  • Understanding the value of metrics, measuring output and implement corrective measures in timely manner in line with LEAN strategy



  • Pro-actively review on an hourly basis the “load” versus resourcing in delivering profitable performance.
  • Deliver on all aspects of meeting and exceeding service level agreements and related KPI’s in line with speed, quality, flexibility, reliability, cost efficiencies.


  • To effectively motivate, coach, lead and mobilise team efforts in support of building long term mutually profitable relationships with customers
  • To ensure individuals attain required quality standards and meet specified output target contribution in line with overall team goals (measured on an hourly/daily basis.)
  • To resolve conflicts as they arise and to handle counter-productive behaviour effectively.
  • To delegate tasks appropriately.


Ingram Micro Commerce & Lifecycle Services
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