Carol Stream, IL, United States
Job ID: 39810
WHO IS INGRAM MICRO?
Ingram Micro touches 80% of the technology you use every day with our focus on Technology Solutions, Cloud, and Commerce and Life cycle Solutions. With over $46 billion in revenue, we have become the world’s largest technology distributor with operations in 56 countries and more than 30,000 associates. We continue to strategically expand our global reach with 32 acquisitions since 2012.
The Senior Operations Manager Outbound has a comprehensive knowledge of the Distribution faction and effectively interacts with and supports the Inbound, Inventory, Transport, Sales/Customer Service (IMTS & IMM) and IMI, functions within the business. The position optimizes the administration of the Outbound Management and 3rd Party Warehousing functions to ensure business profitability. Continually seeks to improve the operations model and actively recommends and implements improvements to ensure efficient utilization of resources, cost efficiency, quality standards, customer service and long term growth of the business.
Responsibilities, Supporting Actions:
Service and Quality-20%
Reviews and evaluates statistic from Outbound, 3rd Party Warehousing and areas to ensure that all functions are meeting key service and quality metrics. The Sr. Operations Managers, present current and future needs per data research in conjunction with key stakeholders within the organization to plan appropriately in terms of resourcing and capital requirements thought the utilization of industry benchmarked practices and techniques. To best fit the business needs you also develop and review work instructions. Take corrective action to eliminate behind schedule conditions and ensure customer service expectations are met.
Preparation of budgets, reports and forecasts for warehouse and distribution activities. Presents daily KPI report detailing cost and adherence to budgets. For forward planning of future projects, you prepare in terms of output quality and quantity, cost, time availability and requirements for labor and capital expenditure.
Process Improvement- 15%
By working closely with the Sr. Management team within the ALC you help identify, conceptualize and implement process improvements through the analysis of daily KPI reporting within the Outbound operation which will lead to demonstrable and quantifiable improvements in productivity and efficiency. Also engages with key stokeholds within the organization around creating effective scheduling of outbound operations and 3rd party warehousing to ensure resourcing and operational cost are kept at an acceptable level.
Heath, Safety, Security and Environment- 10%
Plans, examines, analyses and evaluates ALC operations in respect to Safety Standards. Implements and evaluates safe work practices and procedure. Identifies hazards and reports hazards, conducts safety audits, conducts incident and accident investigation and takes corrective action. Ensure all team members contribute to safety of the ALC Operations. Works in conjunction with associates and Management personnel to ensure compliance with TAPA certifications. Highlights any potential breaches of these protocols and takes pro-active steps to address these issues.
Project Management- 10%
Working closely with various parts of the business and the Inventory and Quality Manager around the planning and implementation of key supplier projects within the ALC such as Product Launches, new customer /vendor onboarding and seasonal spikes in outbound. Proactively planning for such occurrences to ensure that customer SLA are met.
Essential Skills, Experience & Requirements:
Ingram Micro Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected category under applicable law.