Customer Relationship Executive

Description

Customer Relationship Executive
Comms-care are looking to add a Customer Relationship Executive to our Sales Support team based in Lostock Gralam, Northwich. Centred around customer service this role is instrumental in ensuring that all aspects of Sales Support are processed and communicated in a timely and accurate fashion. 

Comms-care, part of the Ingram Micro Group, is a multi-award winning, channel only, leading IT Service Provider supporting customers across the UK & Ireland. Our HQ is situated on Cheshire Business Park in Lostock Gralam and is usually a hive of activity providing excellent service to our customers however, our fantastic #oneteam mentality has allowed us to continue delivering phenomenal service to our customers in a predominantly remote based environment.

Salary: Competitive
Location: Lostock Gralam, Northwich, CW9 7UA
Hours of Work: Monday to Friday, 09:00 – 17:30

To be successful:

You should be a confident decision maker with the ability to prioritise multiple tasks and be comfortable working to deadlines. Your previous experience in business administration along with excellent customer service skills, business acumen and attention to detail will help you thrive in this role. In return we will provide a great working environment & culture, full training and career development along with a number of other benefits.

The role:

• Supporting a dedicated set of major customers
• Own the opportunity lifecycle
• Drive increased revenue through providing excellent customer service
• Working within determined timeframes to ensure SLA’s are met
• Ensuring that all aspects of Sales Support are processed and communicated in a timely and accurate fashion
• Taking ownership and accountability for escalations
• Using bespoke systems to create proposals and process orders
• Production of new/renewal quotations of varying size and complexity
• Processing orders onto Sales Order system, dealing with any issues directly with customer to ensure smooth transition to contract
• Liaising with internal departments and Resellers to confirm vital proposal/order information
• Accurate data entry of bid items onto internal system
• Use of internal Quote system, Sales Order system, MS Excel, CRM and other applications
• General administration responsibilities to support the sales department and business 

 Comms-care Benefits:

• Get your birthday off!
• 23 Days Annual Leave + Bank Holidays
• Contributory pension scheme
• Health care plan
• Full training and career development
• Various incentives throughout the year and annual company awards night