Professional, Sales Support | Security Vendors, New + Emerging Vendors, and Virtualization
Mississauga, ON, Canada
Job ID: 40259
Description Ingram Micro helps businesses fully realize the promise of technology. No other company delivers the full spectrum of global technology and supply chain services to businesses around the world. Ingram Micro’s global infrastructure and deep expertise in technology solutions, supply chain, cloud, and mobility enable its business partners to operate efficiently and successfully in the markets they serve. Combined with distinct market insights and the trust and dependability generated from decades of strong partner relationships, Ingram Micro stands apart as the global technology services provider for the future.Professional, Sales Support | Security Vendors, New + Emerging Vendors, and VirtualizationResponsibilities:The Professional, Sales Support, is responsible for processing customer transactions and/or updating, correcting, or altering transactions as requested.Performs transactional functions and order entry duties in response to information received via fax, verbal, or electronic transmission (web, EDI, email, etc.). Reviews and verifies the accuracy of the request and transaction and completes the transaction accordingly.Maintains records associated with the transaction and prepares related reports as needed. Handles customer inquiries and resolves basic to complex support issues with the customer, vendor, and associate team members to help deliver an outstanding customer experience.Coordinates and/or assists with inquiries regarding order status, deliver/shipment dates, inventory/product availability, pricing/quotes, and other related questions. Resolves moderate to complex transactional issues and is able to navigate through the various support functions and tools throughout Ingram Micro. Researches and provides requested information in a professional and timely fashion.May provide guidance, support and/or training to other Support Associates.Requirements:Education: High school diploma or equivalent. Bachelor’s degree preferred.Experience: Minimum two years previous customer service or administrative support experience in a technology or distribution capacity or a minimum one year as a Support Representative (or equivalent support role) with Ingram Micro.Skills: Knowledge of professional, effective telephone techniques and customer care.Basic technical and product knowledge. A moderate understanding of Ingram Micro programs and services is desirable. Skilled in personal computing. Moderate knowledge of Excel and Word required. Excellent communication skills: written and verbal required.Strong organizational skills and problem-solving agility also required. Previous ERP system experience desired. Ability to Work as a team member, handle large quantities of information while maintaining a high level of accuracy, multi-tasking, respond to rapid change, perform duties withaccuracy and with a strong degree of urgency, prioritize and perform work with detailed supervision.
Due to COVID-19, our office associates are currently working from home. Keeping in mind the overall health and safety of our associates and candidates, we’ve implemented a virtual hiring process and continue to interview candidates by phone or video and are onboarding new hires remotely
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