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Customer Support Specialist ITAD

Sofia, Bulgaria
Job ID: 40455

Description

Why Ingram Micro?

The Promise of Technology Starts with Our People

It is truly all about the people at Ingram Micro. We work as one team in delivering outstanding value for our vendor and customer partners. But that promise would go unfulfilled without our people and their unique contribution.
Ingram Micro attracts and hires exceptional people who are creative, innovative, flexible, bright, adaptable and team oriented. We enjoy a working environment where all are encouraged to contribute new ideas. All of this is what makes us one of the best choices, whether you're launching or growing your career.
At Ingram Micro, you will build your capabilities to new heights that will be rewarding personally and professionally.

Skills and Qualifications:

  • Good verbal and written communication skills in English
  • Ability to communicate with several levels of associates internally and externally is an accurate and professional matter
  • Positive attitudes and behavior
  • Аadaptability
  • Good knowledge of general computer applications (MS Word, MS Excel)
  • Reporting and data gathering experience is a strong asset

Key responsibilities:

  • Handling e-mail communication on behalf of supported external and internal partners
  • Co-ordinating job creation, scheduling, pick up and request execution
  • Setting up customer account information 
  • Setting up customer logins for online customer platform
  • Review and completion of third party reports received from external partners
  • Upload and validation of logistics and services costs 
  • Maintaining third party and customer audit reports
Ingram Micro Commerce & Lifecycle Services
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