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Cisco Pre-Sales Technical Support Specialist - LATAM Export

Miami, FL, United States
Job ID: 41507

Description

Who we are:

Ingram Micro is the world’s largest technology distributor. We touch about 80% of the technology being used in the world today, which means YES, we’ve probably touched some part of that phone or laptop you’re on way before you did! With operations in 56 countries and more than 33,000 associates worldwide, we generated over $50 billion in revenue just last year! After 40+ years in the industry, we’re continuing to expand our footprint and we’d love to expand it with you!!

We are looking for a Pre-Sales Technical Support Specialist for our Cisco team in our Miami office supporting our Miami Export business. In this role you will provide pre- sale technical support to our customers helping them build solutions, quote prices on products and provide customer technical support. The ideal candidate will have a technical background &experience with Cisco technology. Experience with Cisco Commerce Workspace is preferred. Must be Bilingual English Spanish speaking. 

What you will be doing:

  • Respond to quote requests for Cisco technology from our customers
  • Work with our sales teams by speaking with our customers, assessing their technology needs and building solutions around those needs
  • Be the technical subject matter expert and help our customers understand the different aspects of the Cisco Technology they will need for end user success
  • Escalate more complex issues to more senior members of the team
  • May include occassional travel outside of the US to Caribbean region (pending Covid/Safety)

What you bring to the role:

  • 4-year college degree or additional relevant experience in related field
  • Minimum 1 year of functional experience including a minimum 1-2 years of position specific experience
  • Experience with Cisco or relevant technologies (HPE Aruba, Fortinet/Data Center)
  • Bilingual English Spanish Speaking Required
  • Familiarity with MS Office Programs-Outlook, Excel & Word is required
  • Cisco Certifications & CCW is a Plus
  • Excellent communication skills- verbal and written as you will be talking to our vendors, partners and other team members a lot!
  • Strong attention to detail and organizational skills
  • Driven to get results and achieve goals
  • Flexibility to work in a fast-paced environment
  • Team Player

What you can expect from us:

  • Competitive Compensation and Benefits that include generous Paid Time off, 401K Match, Medical, Dental & Vision Coverage as well as Tuition Reimbursement program
  • Learning and Development opportunities
  • Excellent career mobility – Just network with any of our associates and learn about their journeys at Ingram Micro!
  • Be a part of a growing business unit that is experiencing amazing results!

A place that you will love to come to work every day!

*This is not a complete listing of the job duties. It’s a representation of the things you will be doing, and you may not perform all these duties.

Ingram Micro Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected category under applicable law. 

 

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