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Mississauga, ON, Canada
Job ID: 41909
Ingram Micro helps businesses fully realize the promise of technology.TM
No other company delivers the full spectrum of global technology and supply chain services to businesses around the world. Ingram Micro’s global infrastructure and deep expertise in technology solutions, supply chain, cloud, and mobility enable its business partners to operate efficiently and successfully in the markets they serve. Combined with distinct market insights and the trust and dependability generated from decades of strong partner relationships, Ingram Micro stands apart as the global technology services provider for the future.
Client Account Representative. Commerce & Lifecycle Services (CLS) | Associate Professional Program Management
Experience coming from a Logistics, Ecommerce, Supply Chain account management background would be an asset for this role.
Client Account Representative supports IM-CLS (Ingram Micro-Commerce + Life Cycle Services) programs and Account Managers in supporting functional activities required for key assigned accounts. Including procurement, order processing and preparation, KPI monitoring, and reporting duties as required per contract SOW and ad-hoc requests.
The Client Account Representative will oversee key account activities and responsibilities within the assigned account base. The primary focus is the overall customer experience, being the customer advocate within IM-CLS and providing excellent customer service.
Critical personal attributes for this role:
KEY POSITION RESPONSIBILITIES
Post-Secondary Education (or equivalent work experience) required. One to three years prior experience at Ingram Micro in the Sales or Operations departments and/or 2 – 3 years external account support or customer service/industry experience.
SAP Experience is preferred.
Must possess intermediate skills in PC programs such as Microsoft Word, Excel, Powerpoint, Visio, and Outlook.
Must possess the ability to effectively communicate in written and verbal format as well as manage details and represent IM-CLS in a professional manner.
Strong interpersonal skills including the ability to work well with others and build a team-oriented environment
Due to COVID-19, our office associates are currently working from home. Keeping in mind the overall health and safety of our associates and candidates, we’ve implemented a virtual hiring process and continue to interview candidates by phone or video and are onboarding new hires remotely
Ingram Micro is an inclusive Equal Employment Opportunity employer, with a focus on Diversity, Equity & Inclusion. We consider applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disability, or any other characteristic protected by law. If you require accommodations or assistance to complete the online application process, please reach out to the Talent Acquisition Specialist/Job Poster and identify the type of accommodation or assistance you are requesting. We will try our best to make these accommodations. Please do not include any medical or health information in this email.