Sr. Professional, Program Management | Client Account Manager - Commerce + Life Cycle Services (CLS)

Description

Ingram Micro helps businesses fully realize the promise of technology.^TM  No other company delivers the full spectrum of global technology and supply chain services to businesses around the world.  Ingram Micro’s global infrastructure and deep expertise in technology solutions, supply chain, cloud, and mobility enable its business partners to operate efficiently and successfully in the markets they serve.  Combined with distinct market insights and the trust and dependability generated from decades of strong partner relationships, Ingram Micro stands apart as the global technology services provider for the future.


Sr. Professional, Program Management | Client Account Manager - Commerce + Life Cycle Services (CLS)

We have TWO open opportunities available!

Develops and manages programs for key assigned accounts. Essential to this role is the ability to work independently and oversee key account activities and responsibilities within the assigned account base.  The primary focus is the overall customer experience, being the customer advocate by driving solutions within IM-CLS as well as responsibility for all aspects internally, including financial performance.

Critical personal attributes for this role:

Must possess customer satisfaction passion and skillset to address and resolve client issues as a customer and IM-CLS advocate while insuring goals are met for both IM-CLS and the client. Understands the client business model, company environment, and sales potential to develop solutions and better service the account.

Must be able to provide clear and concise directions to cross-functional departments on projects, documentation, customer correspondence, deadlines, sales opportunities contract development, and all other action items required in customer account development. 

Develop and achieve strategic revenue and profit objectives.

Must possess the ability to adapt to evolving business practices and display leadership in meeting company departmental and regional objectives. Investigates sales opportunities as well as resolves issues and provides solutions on a continuing basis.

Must possess the ability to think strategically and develop project plans to implement customer incentives. Demonstrated ability to identify problems and develop& present solutions.

The ability to compile and analyze data into meaningful reports and presentations as well as determine recommendations supported by data for account changes, gaps, or improved performance to meet the required goals.

Responsible for developing the formal Business Reviews for assigned accounts. Develops and manages business plans, proposals, pricing models, contracts, operations reports, SLA tracking, and any other pertinent documents to support key assigned accounts. Understands and utilizes all software, e-mail task management, and desktop applications used by the department. Engages on new business opportunities where appropriate. 

 
KEY POSITION RESPONSIBILITIES 

• Management and execution of contracts, including Statement of Work per client
• Continuous customer focus that ensures client satisfaction
• Maintenance of account revenue and profit goals established for the account
• Identify opportunities for new revenue and growth, working with the management team on converting account growth opportunities
• Coordinates the involvement of company personnel, including support, service, and management resources in order to meet account performance objectives and customer expectations
• Monitor and report KPI’s
• Plan and conduct regular business reviews and meetings
• Manage the client relationships at the tactical and execution level
• Proactively leads a joint company-strategic account planning process that develops mutual performance objectives, financial targets, and critical milestones for a one and three-year period.
• Proactively assesses, clarifies, and validates customer needs on an ongoing basis to ensure continuous improvement to customer programs. 
• Engages solution engineers, finance and IS resources, and any other contributing support teams to execute new opportunities and program enhancements

JOB QUALIFICATIONS:

Education:

Bachelor's degree (or equivalent work experience) required.  2 – 3 years account management experience. 

Must possess intermediate skills in PC programs such as Microsoft Word, Excel, Powerpoint, Visio, and Outlook.

Must possess the ability to effectively communicate in a written and verbal format as well as manage details and represent IM-CLS in a professional manner.

Strong interpersonal skills including the ability to work well with others and build a team-oriented environment.

Due to COVID-19, our office associates are currently working from home. Keeping in mind the overall health and safety of our associates and candidates, we’ve implemented a virtual hiring process and continue to interview candidates by phone or video and are onboarding new hires remotely

Ingram Micro is an inclusive Equal Employment Opportunity employer, with a focus on Diversity, Equity & Inclusion. We consider applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disability, or any other characteristic protected by law. If you require accommodations or assistance to complete the online application process, please reach out to the Talent Acquisition Specialist/Job Poster and identify the type of accommodation or assistance you are requesting. We will try our best to make these accommodations. Please do not include any medical or health information in this email.