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Administrator - Quote and Configuration

Milton Keynes, BKM, United Kingdom
Job ID: 42188

Description

 

JOB DESCRIPTION

JOB TITLE:

Customer Experience, Advanced Solutions and Cloud

LOCATION:

Milton Keynes

REPORTING TO:

 

DIRECT REPORTS:

N/A

STAKEHOLDERS:

Business Managers, Ingram Associates on all levels, and Customers.

SCOPE & PURPOSE:

 

  • The customer experience team will be responsible for the customer order placement process to maximise the customer experience and to maximise relationships.
  • The customer associates will continually improve their knowledge to ensure processes are working at optimal efficiency to execute orders for our customers.
  • Cross and up selling products and services to maximise the customer experience.

 

PRIMARY COMPETENCIES:

Communication and Collaboration

  • Collaborates with other departments and is comfortable having honest conversations to turn difficult decisions into business benefits
  • Empowers team members to improve the quality and pace of work to meet customer expectations
  • Willingly learns from other team members to enhance the overall performance of the team whilst proactively sharing knowledge

Attention to Detail

  • Dealing with high impact, high risk matters first and ensuring that all quotes are completed accurately for customers in a timely manner
  • Ensuring the methodology and different quoting systems are fully understood to drive a positive customer experience
  • Works to ensure tasks and activities are complete efficiently and effectively for internal and external stakeholders

 

Innovation

  • Ability to quickly identify patterns, trends along with what is missing to generate effective solutions to address any gaps
  • Ensure the solutions provide a positive customer experience, cost effective and maximising sales
  • Is willing to consider new ways of working and try other people's ideas as well as their own

Planning and Organising

  • Ensuring that there is a positive customer experience that is cost effective and maximising productivity time
  • Ability to review current workload and prioritise accordingly
  • Works to ensure tasks and activities are complete efficiently and effectively for internal and external stakeholders

Accountability

  • Ensuring all error resolutions are managed effectively and resolved in a manner to meet the customer expectations
  • Ensuring that all success measures are achieved to drive a positive customer experience
  • Ability to differentiate between priorities and appropriate action taken

Problem Solving

  • Proactively accept, assess and work through challenges to secure quick resolve
  • Works to proactively improve the quality and pace of work to solve a customer issue
  • Ability to work within matrix teams across business areas with the ability to influence and impact for best business outcomes

 

 

PRINCIPAL TASKS OF JOB / CORE RESPONSIBILITIES:

 

  • Proven experience in the configuration on vendor specific tools
  • Experience in developing and executing of bid request on behalf of partners
  • Strong knowledge of products and services
  • Ability to operate in a fast-paced start-up environment
  • Understanding of Ingram Micro's core competencies and resources
  • Experience in proactive configuration and quoting request for customers
  • Proven skills to operate in a large matrix business
  • Problem-solving skills, conceptual and analytical skills
  • Excellent oral, written and listening skills
  • An ability to influence across multiple departments to hold stock
  • Ability to maximise clean order provisioning
  • Demonstrated initiative to work independently and with teams interchangeably.
  • Ability to quote on non-deal regs (CISCO specific) and deal regs (McAfee specific)

 

The above is not an exhaustive list of duties and behaviours expected of this role. 

The company reserves the right to amend or delete with or without notice in line with change in business needs

 

 

 

 

Uncontrolled if Printed

Operations Lead – JD Jan 2019

 

Ingram Micro Cloud
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