Ingram Micro
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Marketing and Sales support

Cairo, Egypt
Job ID: 42106

Description

Who are we?

Ingram Micro helps businesses fully realize the promise of technology. No other company delivers the full spectrum of global technology and supply chain services to businesses around the world.

Ingram Micro's global infrastructure and deep expertise in technology solutions, supply chain, cloud and mobility enable its business partners to operate efficiently and successfully in the markets they serve. 
 

About our Marketing and Sales Support Team-META,

Ingram Micro’s Marketing team is responsible for Marketing campaigns and Marketing activities across the META

Marketing team is an integral part of our business - our front liners and superheroes, the backbone to our business. You will indeed enjoy the team spirit and oneness among this brilliant team.

We are looking for a Marketing and Sales Support who is going to be serving as a resource for the vendor, reseller, Sales and Product Management. You will be handling all promotional vendor programs and assigned customer lists to engage with all pertinent teams and execute the assigned outbound calling activities as per the scope assigned (vendor surveys, greeting new customers, customer profiling, marketing campaign execution, lead qualification, etc.). You also get to liaise with other sales members, vendors, product management teams and management as you are required to resolve basic to moderately complex transaction issues and should be able to navigate through various functions of Ingram Micro. Finally, you share critical business information with customers and service providers where needed to provide speed and performance levels to Ingram Micro customers.

 

What will you do?

  • You will maintain detailed notes and relevant information on calls placed to respective partners
  • You will maintains correct contact files, survey files, price files, and other files of pertinent account information/vendor documents.
  • You will undertake any other reasonable duties as requested by team manager on a permanent or temporary basis 

 

What will you do?

  • You have commercial knowledge and/or equivalent work experience;
  • You have 1+ years of customer facing experience
  • You have strong knowledge in English language
  • You have advanced professional, effective telephone techniques and customer care
  • You have moderate computer and MS Office knowledge
  • You have excellent written, verbal, interpersonal, presentation and negotiation skills
  • You have strong organizational skills and problem-solving agility
  • You have a customer driven approach and good customer management skills
  • You have effective time management skills
  • You can multi-task and respond to rapid change
  • You can perform duties with accuracy and with a strong degree of urgency
  • You can communicate with several levels of associates internally and externally in an accurate and professional manner
  • You can report and project accurately according to agreed timeframes

What's in it for you?
You will get a great opportunity to be part of the ambitious plans we have for growing one of the most important parts of our organization. We will support you in your professional and personal development, by providing you with access to LinkedIn Learning and many high-quality training courses to increase your technical knowledge and expertise. You will also get opportunity to work with passionate team members and stay connected as one family. 

Ingram Micro is committed to creating a diverse environment and is proud to be an equal opportunity employer.  We are dedicated to fostering an inclusive and accessible environment where all associates are valued, respected and supported. We are highly driven by our tenets of successes: Results, Integrity, Imagination, Responsibility, Courage and Talents.

 

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