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Cuautitlán Izcalli, Mexico
Job ID: 42126
DescriptionIngram Micro touches 80% of the technology you use every day with our focus on Technology Solutions, Cloud, and Commerce and Lifecycle Solutions. With $50 billion in revenue, we have become the world’s largest technology distributor with operations in 64 countries and more than 35,000 associates. Position Summary: Develops and implements company and regulatory quality standards in the manufacturing facility. Knowledgeable of industry and governmental regulations affecting product quality. Develops, implements, revises and maintains quality standards, tools and methods for processing materials into finished products. Works across all functional areas Operations, Technical Support, Customer Support, Sales, to ensure quality, customer service, and practices in support of the policies and procedures of the organization. Monitors volumes and makes suggestions. Reviews metrics to ensure that procedures are being followed and makes suggestions regarding training needs or performance enhancement offerings. May design and maintain test equipment and scripts. Verifies and maintains test documentation; tracks product issues and verifies resolutions. Develops and implements quality control objectives and plans. Performs product inspections and/or audits. May conducts QC tests on repaired products. Communicates and assists in the resolution of quality related problems. What you bring to the role: Supervises support level employees. Sets day-to-day operational objectives for the team. Problems faced may be difficult but typically are not complex. Ensures policies, practices and procedures are understood and followed by direct reports and stakeholders. Receives predetermined work assignments that are subject to moderate level of control and review. Supervises support level associates (clerks, production associates, technicians) in an organization characterized by high transactions or processes. Sets day-to-day operational objectives for the team to ensure task completion. Assignments are largely established in accordance with schedules and deliverables. Contributes to the development of processes and procedures and ensure that employees operate within these guidelines. Can make exceptions to some but not all processes and procedures. Thorough knowledge of department processes. Point person to resolve issues elevated by support personnel. High School Diploma or equivalent experience required. Four year college degree not required but strongly preferred. Minimum 5 years functional experience including a minimum of 3 years specific experience and 1 year of leadership experience. *This is not a complete listing of the job duties. It’s a representation of the things you will be doing, and you may not perform all of these duties.