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Associate II, Marketing-PHL

Taguig City, Philippines
Job ID: 42050



Job Description Template



Section 1:  Identifying Information


Position Title: 

Associate II, Marketing (General)

Job code:




Date Prepared:

January 2021

Reports to:

Team Leader

Prepared by:

Judianne Suangco



Business line:

Phone, Email and Platform Support

Positions reporting to this position

Not Applicable

Target team size:

Not Applicable


Philippines, Manila




Section 2:  Position Summary


Guidelines: Please provide a summary of the overall scope of the position.


The Associate II, Marketing (General), is instrumental to the smooth running of Agency Ingram Micro (AIM) community’s Marketing platform. Often the first port of call for any issues encountered, responsible in providing aid and support while responding to queries, assess and performs troubleshooting techniques, identifies problems, and determines and implements solution.


Guidelines: List the essential responsibilities, functions and/or activities, provide the supporting actions to describe how the work will be accomplished and provide the desired end results. List the responsibilities in order of importance and the estimated percentage of time for the responsibility (no one responsibility should be greater than 60% of time or less than 10%).  The most important responsibility is not necessarily the one where the most amount of time is spent.             


Major Responsibility:Operational Task/s


Supporting Actions:

  • Overall accountability in managing a marketing platform which involves, but is not limited to, resolving and closing marketing related cases by utilizing all marketing tools in place, SO and WBS Creation, addressing platform related marketing requirements based on requireds SLA/s, and documented process flows. Provides proactive measures and solutions for any issues and queries relating to all marketing tasks covering the platform and its usage to effectively address all marketing help specifications.Prepare activity reports as necessary.
  • Aids a diverse group of marketing managers who require information pertinent to any marketing executions. Provides solutions/ proactive measure to issues encountered or any technical problems experienced.
  • Manages and monitors marketing activities and contracts, including Help Desk tickets in a timely manner. Preparing of activity reports whenever necessary
  • Processing of requests which may require securing and managing of all internal and external documents/communications based on business requirements.
  • Identifying effective solutions and offering real-time assistance to all campaigns and program executions which may or may not be limited to SAP and marketing tools.


End Results:Efficient Tracking of all marketing transactions, executions, and vendor contract deliverables. Transactions are processed timely and accurately, from start to finish according to the needs of the customers and the business; Scorecard target of meets expectation; No critical/financial impacting or significant DSAT escalation or QUBE incidents.


Percentage:     50%




Major Responsibility:Project Coordination


Supporting Actions:


  • Determining issues that can be resolved independently and assisting or directing customer inquiries to the appropriate channel that may or can provide best resolution. Prioritizing issues and concerns requiring the attention of the US In Country partners.
  • Responds to calls/electronic support from customers within established service level parameters.
  • Assists in addressing customers’ submitted queries and quicker cases resolutions by coordinating with the different departments, subgroups within AIM Agency and Marketing Accounting Team if necessary.
  • Pass on any feedback/suggestions/process improvements to the appropriate internal team (Marketing Agency and Marketing Accounting Team). Direct/Escalate unresolved issues to the next level of support with next level of difficulty.


End Results:Effective utilization of all marketing tools and available data in communicating resolutions to overall stakeholders within service level agreements.


Percentage:    30%




Major Responsibility:Administrative Tasks


Supporting Actions:

  • Document all tasks done daily through internal trackers and logs to ensure comprehensive monitoring of associate's productivity is in place. Documenting internal procedures, including transaction histories for system improvements.
  • Consistent updating of process knowledge by participating in educational opportunities/trainings.


End Results:Accuracy in process documentations to be utilized for measurement of associates’ productivity and process efficiency for task alignments that will help in bandwidth designation.


Percentage:     20%




Section 3:  Job Qualifications and Educational Requirement



      Preferably a graduate of a 4-year course; Degree may be substituted for up to one year of experience in similar process environment. 1-2 years previous administrative/bookkeeping experience is highly recommended.


      Technical Competencies

  • Proficiency in Microsoft Office applications and tech savvy
  • Knowledge in bookkeeping, CRM, SAP (highly preferred)
  • Excellent analytical, written, and verbal communication skills
  • Keen attention to detail, memory of patterns, and interest in problem-solving
  • Ability to diagnose and resolve basic technical issues
  • Ability to follow complex and unique processes and adapt to change rapidly
  • Ability to manage multiple issues in fast-paced and deadline driven environment


      Foundational Competencies

  • Communicates effectively
    • Able to clearly present information through the spoken or written word
    • Attentively listens
    • Provides timely and helpful information to others across the organization
  • Customer Focused
    • Gains insight into customer needs
    • Identifies opportunities that benefit the customer
    • Builds and delivers solutions that meet customer expectations
    • Establishes and maintains effective customer relationships
  • Action Oriented
    • Self-directing to get results
    • Achieves despite difficult personalities
    • High task orientation
    • Quality focus



Section 4:  IM Competencies


  • In-Role Behavioral Competencies
    • Drives Results
    • Self-directing to get results
    • High level of past achievement
    • Achieves despite difficult personalities
    • High task orientation
    • Willing to sacrifice to get results
    • Has a strong bottom-line orientation
    • Persists in accomplishing the objectives despite obstacles and setbacks
    • Has a track record of exceeding goals successfully
    • Pushes self and helps others achieve results
  • Builds effective teams
    • Forms team with appropriate and diverse mix of styles, perspectives and experience
    • Establishes common objectives and shared mindset
    • Creates a feeling of belonging and strong team morale
    • Shares wins and rewards team efforts
    • Fosters open dialogue and collaboration among the team
    • Ensures Accountability
    • Follows through on commitments and makes sure others do the same
    • Acts with a clear sense of ownership
    • Takes personal responsibility for decisions, actions, and failures
    • Establishes clear responsibilities and processes for monitoring work and measuring results




Section 5:  Other Information

Guidelines: Indicate any information that would be helpful in understanding the nature, scope or purpose of the position, or any unusual or hazardous conditions associated with performing the position.                                                                                     




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