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IT Junior Business Analyst

Daventry, NTH, United Kingdom
Job ID: 42274

Description

IT Junior Business Analyst - £22,000 per annum

SCOPE & PURPOSE:

  • Reporting into the UK IT Manager, the IT Business Analyst will be responsible for understanding changes requested by the business or direct from customers, capturing the requirements, working with the stakeholders, Ingram Micro IT teams and other contacts as required to define and document the functional specification, the system/process flows, the build tasks and testing approach.
  • A very detailed understanding of the business, the business processes and systems used to enable them is essential along with creating process flows, learning to configure systems and performing hands on system configuration.
  • Strong analytical skills are required for manipulating data, probing issues, providing insight and assisting IT teams to resolve operational and customer incidents within agreed SLA’s.
  • Assisting the project delivery team by providing clear delivery tasks and milestones for all IT solutions and ensuring the team understands, clearly communicates progress and immediately raises any issues with regard to delivery commitments.
  • Supporting the business with user acceptance testing and implementation rollouts in the production area.
  • Maintain the IT project list, as the principle contact point for the UK CLS IT Team, you will be the conduit for communications between IT and the outside world including: Customers, key business associates, external IT teams and other contacts as required
  • PRIMARY ACCOUNTABILITIES :
    • Creation of Functional specifications, System/Process flows, Task lists and Test cases.
    • A very detailed understanding of the business, the business processes and systems.
    • Performing hands on system configuration
    • Strong analytical skills
    • Providing clear delivery tasks and milestones for all IT solutions
    • Supporting UAT testing and implementation
    • Assisting IT teams to resolve operational and customer incidents within agreed SLA’s.
    • Produce an IT project update pack to be delivered to the business weekly, this will include: Planned items, delivered items, hours logged, project pipeline, support statistics, billing status and any other pertinent information.
    • Produce project update reports and other documents as required dependant on the scale and the customer expectation.
    • Track and report the status of projects, acting as a gateway through which work should be assigned to appropriate teams while ensuring that project scope is adequately defined.
    • A willingness to work extra hours, as required from time to time, in order to meet project deadlines is key to the success of the role.
    • Leading functional discussion with the Operations and business and its documentation and approvals.
    • Create Process flows
    • Provide clear functional requirements into the technical teams.
    • Support both product development and New Customer Onboarding.
    • The Business Analyst will work in conjunction with Business Development , IT, and Operations to determine operational processes and its mapping to Supply Chain Systems
    • Hands on with testing as the final quality gate before UAT.
    • Support the operations on the floor in the rollout of improvements
    • Lead the change management on assigned work and its approval with the Change board
    • Create Functional Scenarios, which are more customer & business focussed.
    • Review and approve Test plans and verify that the test plans have sufficient coverage.
    • Conduct effective meetings and distribute Minutes of meetings notes
    • Share work status with the project management team
    • Help identification of real issues behind incidents raised by internal and external customers.
    • Ensure alignment between customer expectations and current or future IT capability
    • To identify communicate and lead change effectively.
    • Support Incidents to be resolved within agreed SLA
    • Ensure all required documentation is created and kept updated at all times, including but not limited to: Change documents, diagrams, Test plans, Test evidence
    • To communicate delivery commitment progress and any issues.
    • Positively influence the culture of your team.
    • Proactively engage self and to deliver all KPI’s to meet customer demands.
    • To establish a constructive, impactful and collaborative relationship with colleagues, customers and manufacturers to attain successful delivery.
    • To manage own development and those of your team members adopting a culture of continuous improvement.
Ingram Micro Commerce & Lifecycle Services
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