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Service Delivery Administrator

Northwich, Cheshire, Cheshire, United Kingdom
Job ID: 42400


Service Delivery Administrator

Comms-care is looking for an enthusiastic individual to join our Service Delivery team and help support our internal teams and growing number of Partners.

We are a Service organisation delivering a wide array of IT services to over 30,000 customers in the UK; the Service Delivery Administrator will act as an initial point of contact for customer queries and will create reports and PowerPoint presentations to support these services.

The role is largely administrative creating reports and interacting with customers on the phone, and email; it is a great opportunity for a candidate looking to move into office work, customer service or service delivery. No previous experience is needed other than a good foundation in using the Microsoft Office suite, as full training will be provided


Salary:                  £competitive + company benefits

23 days holiday + 8 bank holidays & your birthday off

Auto-enrolment pension scheme along with health care plans

Free parking

Location: Initially remote based with a view to being Office Based: (Lostock Gralam, Northwich, CW9 7UA) once covid restrictions allow.

Hours: 09:00 – 17:30 Monday to Friday

What will you be doing?

  • Act as initial point of contact for customer queries via phone and email
  • Compiling reports using various sources of data
  • Review customer reports and attempt to identify trends
  • Extract information and present in a professional manner
  • Complete incident reports upon request
  • Manage a register comprising of what reports are required and when they are due.
  • Working with internal departments ensure assist with accurate reporting

What we are looking for

  • Strong skills in the Microsoft Office suite
  • Organised, well-presented with excellent all-round communication skills
  • Demonstrate a logical approach to problem solving
  • Have the desire to take on new responsibilities
  • A can-do attitude and great attention to detail
  • Team oriented, but able to work unsupervised
  • Previous office administration experience is an advantage however full training will be provided

Who we are:

Comms-care, an Ingram Micro company, is a leading provider of IT Solutions. We assist over 850 channel partners who in turn provide IT support to over 30,000 end users across the UK and Ireland.

Our HQ is situated on Cheshire Business Park in Lostock Gralam and is usually a hive of activity providing excellent service to our customers however, our fantastic #oneteam mentality has allowed us to continue delivering phenomenal service to our customers in a predominantly remote based environment

Make an application to join the team

Our team is as much about our people as it is our customers and business partners. We want associates with a strong desire to succeed. We offer a competitive base, bonus and benefits package.

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