This job posting is no longer active.
Jeffersonville, IN, United States
Job ID: 42411
DescriptionIngram Micro touches 80% of the technology you use every day with our focus on Technology Solutions, Cloud, and Commerce and Lifecycle Solutions. With $46 billion in revenue, we have become the world’s largest technology distributor with operations in 56 countries and more than 30,000 associates. We continue to strategically expand our global reach with 32 acquisitions since 2012.Position Summary:Provides support to the organization's internal users of computer applications and hardware (e.g., PCs, servers, mainframes); answers questions regarding system procedures, online transactions, systems status and downtime procedures, and is typically located within a call center; collaborates with network services, software systems engineering and/or application development in order to restore service and/or identify problems; maintains a troubleshooting tracking log ensuring timely resolution of problemsWhat you bring to the role:Recognized skilled specialist in job area. May be responsible for leading daily operations. May train, delegate and review the work of lower level employees. Problems typically are not routine and require analysis, judgment and initiative. Makes minor adjustments and enhancements to working methods to improve effectiveness of area.Provides administrative or technical support at a specialist level. Incumbents are highly proficient in a broad range of activities related to their job. May act as a lead or mentor to more junior technical or administrative support personnel. Consistently works on complex assignments requiring independent action and a high degree of initiative to resolve issues. Makes recommendations for new procedures.Incumbents independently perform a wide range of complex duties under general guidance from supervisors. Known in the department/group as the “knowledge base” of information. Acts independently to determine methods and procedures on new assignments. Often acts as a facilitator and team leader.Two year college degree or equivalent experience and minimum five years’ functional experience. OR HS diploma or equivalent and a minimum 8 years of functional including 4 years position specific experience.*This is not a complete listing of the job duties. It’s a representation of the things you will be doing, and you may not perform all of these duties.Ingram Micro Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected category under applicable law.