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Renewals Transformation Manager

Williamsville, NY, United States
Job ID: 40400


Who is Ingram Micro?
Consistently voted one of Buffalo’s Best Places to Work, Ingram Micro is the world’s largest technology distributor. We touch about 80% of the technology being used in the world today, which means YES, we’ve probably touched some part of that phone, tablet, or laptop you’re on way before you did! With operations in 56 countries and more than 33,000 associates worldwide, we generated $50 billion in revenue just last year! After over 40 years in the industry, we’re continuing to expand our footprint and we’d love to expand it with you!!

The Renewals Transformation Manager  will lead the US renewals management platform strategy in alignment with our partner experience expectations and Ingram Micro’s strategic objective to  provide an optimum, end to end actionable renewals management product that creates scale, the opportunity to introduce Up Sell/Cross Sell variable consumption models at time of renewal, successfully integrates into our partners operations environment with a focus on driving utilization, a heightened partner experience, entanglement and investment.

The Renewals Transformation Manager is responsible for managing the technology lifecycle of renewals services products, features, enhancements from conceptualization, requirements gathering, product specification, implementation review and release.  Evaluates technical options and represents business requirements to the technology organization through market requirement documents and detailed functional specifications.  Acts as product owner and primary point of contact and coordinates development and QA resources to successfully release new products on time and within budget.

The Renewals Transformation Manager leads development and feature expansion of  today’s renewals management platform to an action oriented, feature full application that will span across multiple product sets and consumption models.

The Renewals Transformation Manager  is the liaison between the business/end users and IT systems development teams for business needs requiring IT based solutions including: identifying and analyzing business needs, conducting requirements gathering, and defining scope and objectives, making recommendations for solutions or improvements to business processes that can be accomplished through new technology or alternative uses of existing technology, researching business requirements and documenting the relationships between the components of the application system (i.e., end users, business processes, data, applications, and devices), translating business requirements into application requirements.  They provide technical expertise in identifying, evaluating and developing product,  systems and procedures that are cost effective and meet user requirements.   .

The Renewals Transformation Manager  will evaluate and adjust product strategies to respond to changing and/or competitive markets, identify and maintain relationships with product partners, third party vendors, etc. and contribute to product development based on client needs. 

The Renewals Transformation Manager  develops the product’s strategic plan(s) to ensure its continued successful growth and profitability.  They may conduct or facilitate periodic reviews of achievements and performance , and translate results and  findings into meaningful insights. The will analyze strengths, weaknesses, opportunities, and threats that may affect the  product roadmap .  They will utilize a strong understanding of business process analysis, workforce planning, and operational reviews, and collaborate across teams throughout the strategic planning process. The Renewals Transformation Manager will lead any other activities or tasks related to renewals management and transformation.

*This is not a complete listing of the job duties. It’s a representation of the things you will be doing, and you may not perform all of these duties.

Ingram Micro Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected category under applicable law. 

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