Wimbledon, London, United Kingdom
Job ID: 42493
Application Support Analyst
Harmony PSA is a complete (SaaS) web based business management tool used primarily by IT companies and consultancies around the world to deliver their services.
We are a close-knit team of software developers, support professionals and consultants, constantly providing enhancements and improvements to the product to ensure we our platform continues to grow and go from strength to strength.
As an Application Support Analysis, you will be the first point of contact for issues and requests related to our IT infrastructure and web application platform. This is a key role as much of the customer’s experience of using Harmony PSA is related to their interactions with the support team. You will be working with the rest of the team to provide a great customer experience while ensuring successful outcomes to their problems.
Reactive and Proactive:
• Reacts in a timely, helpful, and professional way to technical challenges as they arise, with an emphasis on customer service.
• Proactively builds on experiences from meeting those challenges to help shape service improvements, e.g. by highlighting areas where training, systems or documentation could drive improvement.
The Skills and Experience You'll Need;