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Sr. Manager, Cloud Managed Services

Santander, Spain
Job ID: 42586

Description

CloudBlue is the world’s largest cloud platform provider, enabling any business to provide cloud solutions to anyone. We are committed to helping our partners drive new ways of doing business with an infinite ecosystem of cloud solutions, platform technology, enablement programs and relationships with the biggest players in the cloud industry.

 

CloudBlue is the only cloud commerce engine with a proven hyper-scale digital platform, and today powers the world’s largest service provider marketplaces, totaling more than 30 million seats globally. With a pulse on IoT, security, XaaS, IaaS technologies, and more, we invite visionaries to make an impact on this fast-growing industry. Our CloudBlue commerce platform enables companies to rapidly increase their level of success in the cloud market by building, scaling and monetizing services.

 

How do you stand out?   

By having knowledge of SaaS and PaaS and previous experience in eCommerce management, by thriving in a “startup-like” environment and being excited about the impact you will make. Our office is in the North of Spain and has an agile, young and talented environment, with a solid career plan in one of the top cloud companies all over the world. Our diverse and innovative team enjoys the continually evolving environment we are in, surrounded by the infinite potential of technology and leading the XaaS revolution.

 

Position overview:

The Sr. Manager - Cloud Managed Services is responsible for overseeing and directing day-to-day activities in our customers, ensuring that systems, services, and infrastructure work reliably and securely. The Sr. Manager will have responsibility for all aspects of planning and delivering CloudBlue managed services and professional services activities to our customers whilst ensuring the long-term success of strategic customers.

 

Candidates are expected to have a working knowledge of technology and be comfortable in defining and executing technical delivery plans. Candidates must be able to understand, plan and manage all aspects of work needed to successfully define, develop and test platforms, solutions and services in the SaaS and XaaS domain.

 

 

Key responsibilities include:

  • Lead our Service Management Office and develop a governance framework
  • Define and Implement our Managed Services strategy
  • Develop and Monitor the Business Plan
  • Interface with customers, understand their needs and work to improve their services
  • Drive QBRs with our Partners
  • Provide regular reports to our executive team
  • Measure service performance and work on a KPI driven framework
  • Enforce quality and continuous service improvement
  • Support Sales, Product and Project Management teams to deliver what the customer needs

 

Required Skills & Qualifications:

  • Bachelors Degree in Computer Science, Engineering, Business or a related field, or an equivalent combination of education, training and work experience.
  • Minimum of 5 years of work experience in managed services or operations environment
  • Experience with IT Service Management (ITSM) processes and tools
  • Aptitude with MS Office tools and financials
  • Experience developing, assessing and improving processes
  • Understanding of Public Cloud services, preferably Azure, Azure PaaS and AKS

 

Core Skills:

  • Outstanding written and verbal communication (C-Level)
  • Excellent presentation skills
  • Exceptional customer service attitude
  • Committed to contributing to a strong team culture to ensure success
  • Results Oriented, ability to meat multiple and aggressive deadlines
  • Data Driven decision making
  • Great Problem Solving skills

 

Nice to have:

  • Strong Technical background
  • ITIL and/or PMP certifications
  • Additional technical certifications (Microsoft, AWS, Cisco, etc.)
  • Professional services firm experience
  • MBA
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