Junior IT Support Secialist
Sofia, Bulgaria
Job ID: 42223
Description
Upgrade your talent by:
- Installing and configuring of computer systems, diagnosing hardware and software faults;
- Solving technical and applications problems, remote or in person. Prioritizing and managing many open cases at one time;
- Monitoring, troubleshooting and maintenance of laptops and desktops, servers, and other local infrastructure;
- Keeping our asset management system up to date including but not limited to hardware equipment and software licenses;
- Tracking and renewal of software licenses using the implemented procedures;
- Establishing good working relationship with customers and other professionals;
- Testing and evaluating new technology. Keeping up-to-date with new device technologies;
- Updating job knowledge by participating in educational opportunities; reading professional publications; participating in professional organizations;
- Proactively reducing problem tickets by analyzing data and implementing mitigating actions for common incidents. Training user community in utilization of self-service tools & best practices to reduce number of calls to Site Support;
You'll be a great fit, if you have:
- 1+ years’ experience in Windows 10 endpoints support and troubleshooting;
- Good understanding of Microsoft Windows Operating systems;
- Good understanding of Microsoft Office suite of applications;
- Ability to communicate fluently in local language of site and in English
- Experience with Microsoft Endpoint Manager will be considered an advantage
