Data Entry Support Specialist

Description

Who is Ingram Micro?

Ingram Micro touches 80% of the technology you use every day (yes- we might have touched your phone or your laptop before you!) and with $50 billion in revenue, we have become the world’s largest technology distributor with operations in 56 countries and more than 33,000 associates worldwide. We’re expanding our footprint around the world and we’d love to expand it with you!!

How do you stand out?

If you have excellent organization skills, exhibit a high attention to detail, can handle a fast pace environment, and are always curious to learn more, join us! If you can multi-task and respond to rapid change, apply now! If you are an outstanding communicator and you love technology, this job is for you!

Position Summary:

• Enter sales orders from across multiple platforms
• Review and verify the accuracy of the request and transaction, and complete the transaction accordingly
• Process customer transactions
• Maintain records associated with the transaction and prepare related reports as needed
• Handle customer inquiries and resolve basic support issues with the customer, vendor, and associate team members to help deliver an outstanding customer experience
• Coordinate and/or assist with inquiries regarding order status, delivery/shipment dates, inventory/product availability, pricing/quotes, and other related questions
• Troubleshoot and, when necessary, escalate advanced issues and transactions to appropriate team member

*This is not a complete listing of the job duties. It’s a representation of the things you will be doing, and you may not perform all of these duties. 

What you bring to the role:

• Extremely high attention to detail
• Excellent communication skills – you will be emailing and talking to our customers all the time
• High School diploma (or equivalent), 2 year degree preferred
• Minimum of one year of previous customer service or administrative support experience
• Passion for customer care
• Collaboration and ability to successfully work in a team, specifically with our inside sales team- our office is a big family
• Familiarity with Excel and Outlook is required

What this position offers you:

• $15.00-16.00/hr based on experience
• Opportunity to begin a long-term career with stable and growing organization
• Remote/In-Office hybrid set up
• Medical, vision, dental insurance – we even have options for your pets!
• 401k with employer match
• Tuition reimbursement
• Paid vacation and sick days

Ingram Micro Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected category under applicable law.