Ingram Micro
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Technical Account Manager - Fortinet

This job posting is no longer active.

Williamsville, NY, United States
Job ID: 42401

Description

Ingram Micro touches 80% of the technology you use every day with our focus on Technology Solutions, Cloud, and Commerce and Lifecycle Solutions.  With $50 billion in revenue, we have become the world’s largest technology distributor with operations in 59 countries and more than 35,000 associates.  We continue to strategically expand our global reach with 40 acquisitions since 2012. 

TS (Technology Solutions)

Ingram Micro Technology Solutions brings technology to market, from the manufacturer to the hands of the people who use it.  By providing businesses with immediate access to inventory all over the world—from household names to up-and-coming brands—we touch 80% of all global technology on its journey to the end customer. 


Our Ideal Candidate will have: 

    • Interpersonal skills
    • Persuasive skills
    • Presentation skills
    • Ability to give and receive instruction
    • Time management and objective prioritization skills
    • Understanding of general computer, networking, and security concepts
    • Basic network design skills
    • Basic network implementation skills
    • Basic network flaw/vulnerability assessment skills

 
Responsibilities: 

    • Expanding the portfolios of existing resellers
    • Educating new resellers
    • Maintaining relationships with focus partners
    • Demoing products/maintaining a product lab
    • Designing solutions to meet specific needs
    • Producing compelling Ingram/Fortinet collateral
    • Maintaining up to date product and portfolio knowledge


Position Summary: Working in a technical support facility or call center, incumbents ensure that customers receive the highest quality hot-line technical support. Responds to customer service inquiries regarding company products, features and/or services. Researches, documents and communicates recurring technical issues. Facilitates and coordinates Returned Material Authorization (RMA) as necessary. Will provide multiple levels of escalated support based on the complexity of the technical issue. Will refer problems of an unusual or complex, nature to university degreed engineers/Technical Solutions Professional. Associates in this job have technical knowledge typically acquired from a technical certification or Company training programs. Professionals levels typically have a university education in an engineering specialty. Provides engineering support to customers, customer support personnel and field support staff on systems and product issues. Works with customer and company personnel to define technical problem, determine the solution and assist customer in implementing the fix. May be called on-site to assist in complex technical solutions. Creates tests, tools, and diagnostic procedures for use by product support personnel. May quality check technical product documentation.

What you bring to the role: Established and productive professional individual contributor. Works independently with general supervision. Problems faced are difficult and may be complex. May influence others within the job area through explanation of facts, policies and practices. Works on moderate to complex projects. Uses company standard policies and procedures to resolve a variety of issues. Exercises judgment within defined procedures and practices to determine appropriate action. Receives moderate level of guidance. Work is reviewed for soundness of judgment and overall accuracy. General proficiency with various tools, systems, and procedures required to accomplish the job. May need to consult with Senior/Specialist staff members on some technical issues. A four year college degree (or additional experience in a related field) and 3 years functional experience including a minimum 1 year position specific experience.

*This is not a complete listing of the job duties. It’s a representation of the things you will be doing, and you may not perform all of these duties.

Ingram Micro Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected category under applicable law.
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