Sr. Platform Specialist

Description

CloudBlue is the world’s largest cloud platform provider, enabling any business to provide cloud solutions to anyone. We are committed to helping our partners drive new ways of doing business with an infinite ecosystem of cloud solutions, platform technology, enablement programs, and relationships with the biggest players in the cloud industry.

CloudBlue is the only cloud commerce engine with a proven hyper-scale digital platform, and today powers the world’s largest service provider marketplaces, totaling more than 30 million seats globally. With a pulse on IoT, security, XaaS, IaaS technologies, and more, we invite visionaries to make an impact on this fast-growing industry. Our CloudBlue commerce platform enables companies to rapidly increase their level of success in the cloud market by building, scaling and monetizing services.

Ingram Micro touches 80% of the technology you use every day with our focus on Technology Solutions, Cloud, and Commerce and Lifecycle Solutions. With $55 billion in revenue, we have become the world’s largest technology distributor with operations in 56 countries and more than 33,000 associates.  We continue to strategically expand our global reach with 32 acquisitions since 2012. 

How do you stand out?   

By having knowledge of SaaS and PaaS and previous experience in eCommerce management, by thriving in a “startup-like” environment and being excited about the impact you will make. 

We are seeking 2 Sr. Platform Specialists to join the team!

As a part of the Global Technical Operations Team, the Platform Specialist is responsible for continuously operating, managing, and supporting Cloud Platforms of our customers with the goal of maintaining a highly available, scalable, reliable, and secure platform. 

In the capacity of Platform Specialist, your main goals will be performing and automating operational activities such as but not limited to products deployment and configuration, product catalog maintenance, platform updates delivery, validating implemented changes, system administration of underlying infrastructure.

Platform Specialist will focus on executing operational and maintenance tasks, developing, executing, supporting, and maintaining automation tools. Daily tasks will range from supporting product rollouts, maintaining multiple operational environments, troubleshooting issues, and contributing to improvements of processes, platforms and supporting its components. We are looking for a technology innovator who will be able to propose new ideas, work with technology teams to implement ideas, and operationalize them once successful. 

Responsibilities:

• Assess & Design solutions for CloudBlue Commerce (formerly Odin Automation) platform, based on business requirements and best practices/conventions
• Deploy, configure, maintain and manage customers’ Cloud Platforms and their components 
• Identify, analyze, understand and document business requirements
• Prepare deployment, configuration, and process documentation. 

• Monitoring of systems’ health and performance, improving monitoring process. 
• Maintain and support developed solutions; 
• Support customers by investigating and successfully resolving reported issues
• Review and test current phase work and provide a walk-through of the system to the customer team

• Provide support during QA/UAT prior to launch and 3rd-level support post-launch

Required Skills & Qualifications:

• Bachelors Degree in Computer Science, Engineering, Business or a related field, or an equivalent combination of education, training, and work experience.
• 3+ years experience in eCommerce Management
• Database skills with SQL Server, PostgreSQL, Oracle, MySQL, etc.
• High level of English (written and verbal)

Core Skills:

• Strong analytical and problem-solving skills
• Can-do attitude
• Clear communicator (both written and verbal)
• Comfortable providing demos, presentations, and training sessions on-site and remotely
• Ready to work in a global company, with different cultures and time-zones

Nice to Have:

• Knowledge of CloudBlue Commerce platform (big plus)
• Experience as a System Administrator or related position 
• Scripting languages: Bash, PHP, python
• Cloud infrastructure services experience (Azure, AWS, Google Cloud)
• Microsoft Partner Center environment knowledge
• Odin, LPI/RedHat, Microsoft certifications

Due to COVID-19, our office associates are currently working from home. Keeping in mind the overall health and safety of our associates and candidates, we’ve implemented a virtual hiring process and continue to interview candidates by phone or video and are onboarding new hires remotely

Ingram Micro is an inclusive Equal Employment Opportunity employer, with a focus on Diversity, Equity & Inclusion. We consider applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disability, or any other characteristic protected by law. If you require accommodations or assistance to complete the online application process, please reach out to the Talent Acquisition Specialist/Job Poster and identify the type of accommodation or assistance you are requesting. We will try our best to make these accommodations. Please do not include any medical or health information in this email.