Ingram Micro
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*Pre-Sales Technical Support Specialist

Scottsdale, AZ, United States
Job ID: 42757



*Do you like to build PCs? PC Gamer? Interested in technology? Know a lot about manufacturers? Interested in providing tech solutions to businesses? This IS the job for you!* 

TITLE: Cisco Pre-Sales Technology Support Specialist (Solution Architect)

Our company, Ingram Micro, touches 80% of the technology you use every day with our focus on Technology Solutions, Cloud, and Commerce, and Lifecycle Solutions.  With $50 billion in revenue, we are one of the world’s largest technology distributors with operations in 59 countries and more than 35,000 associates.  We continue to strategically expand our global reach with 40 acquisitions since 2012. One of our corporate offices is located right here in Buffalo!

About the Role: 
Are you looking for a fast-paced, associate-focused culture, and a highly advanceable technical career? Are you technically inclined and have previous customer engagement experience? Then look no further because you’ve found your next opportunity. We’d love to talk with you to see if we’re a good fit for each other!

This role is part of our SD&S (Solution Design and Services) team. The SD&S team designs complete solutions to help our customers (resellers) win their sales deals. You will oversee a certain technology group - in this case, Cisco - and support both internal associates and external customers (resellers and their end-users) with pre-sales network design-oriented solutions. Our team loves helping people understand technology, and in this role, you will talk to Ingram Micro partners about their Cisco networking requirements. That could mean building out a new data center, refreshing a school’s wireless network, or finding the right firewall solution to secure a business!

Ingram Micro is a place where our people work better, together. For more information about this department, check out our playbook: Solution Design & Services 2021 by Ingram Micro


  • Excellent communication skills
  • Technical aptitude and ability to learn
  • Customer support experience within a field of technology is preferred
  • This role will focus on solution selling products within and across the Cisco technology portfolio.
  • Basic knowledge of Cisco products and technologies. For example, familiarity with routers, switches, firewalls/security solutions, wireless access points, data center networking, servers, and/or network management solutions.
  • CCNA / CMNA / Blackbelt Stage I /II, or other Cisco certifications preferred but not required.
  • Solution Architecture / Engineering background is beneficial.   

Your Typical Day:

  • Answering customer requests on assigned lines (product categories) within defined service levels.
  • Providing excellent customer service while architecting complete solutions and network designs for Ingram Micro’s customers
  • Developing product knowledge and selling skills for creating accurate, detailed solutions while offering options, accessories, and services to accompany the opportunity.
  • Demonstrating the importance of getting the sale related to the value created
  • Demonstrating time management skills
  • May act as a vendor lead/PoC for Cisco

Your Skillset:

  • High school education required
  • One year (minimum) related experience in the following: Network technician, Technical Sales, Customer service
  • Technical certifications preferred (CCNA / CMNA / Blackbelt Stage I /II, or other Cisco certifications)
  • Skills in: keyboarding, MS Office Suite (Word & Excel), basic sales skills, time management; good communication skills (written & verbal) excellent listening skills
  • Ability to: learn complex proprietary systems; to work as a team member or independently, to relay/share information accurately.
  • Must be able to work a flexible schedule as needed. (Operating hours are 9:00 AM - 6:30 pm EST)

Why Ingram Micro:

  • A starting annual compensation of $20 per hour which can increase with relevant experience – Let’s talk
  • Comprehensive training
  • Opportunity to begin a long-term career with unlimited growth and advancement with a stable and growing organization!
  • In-Office/remote hybrid work model
  • Medical, vision, dental insurance – we even have options for your pets!
  • 401k with employer match
  • Tuition reimbursement
  • Paid vacation and sick days
  • Great in office/ remote culture

Ingram Micro Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected category under applicable law. 


Ingram Micro


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