CRM Systems Administrator - Freshworks
Do you crave the creativity and freedom of a startup but the stability of a large, established company?
Are you seeking the autonomy to take risks, make decisions and drive business success?
Do you want to accelerate your career to the next level?
Ingram Micro Cloud, a business unit of Ingram Micro, powers the world’s largest cloud marketplace and is committed to helping our partners accelerate their digital business success by leveraging our hyper-scale platform technology, the infinite ecosystem of cloud solutions from the biggest innovators in the tech industry, and go-to-market support and resources to increase adoption and growth. With proven proficiency in SaaS, IaaS, IoT, security, and XaaS technologies, we invite visionaries to join our team and make an impact on this fast-growing industry.
This role will be a part of a centralized Customer Support Governance team that will design, develop and implement the supporting functions within Customer Support. The CRM Administrator will be responsible for directing, planning, organizing, and coordinating all aspects of the Support ticketing system within the Customer Support department.
This role will be responsible for partnering with each regional Support delivery team, to understand their needs, develop and implement system changes along with tracking change progress.
Due to COVID-19, our office associates are currently working from home. Keeping in mind the overall health and safety of our associates and candidates, we’ve implemented a virtual hiring process and continue to interview candidates by phone or video and are onboarding new hires remotely
Ingram Micro is an inclusive Equal Employment Opportunity employer, with a focus on Diversity, Equity & Inclusion. We consider applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disability, or any other characteristic protected by law. If you require accommodations or assistance to complete the online application process, please reach out to the Talent Acquisition Specialist/Job Poster and identify the type of accommodation or assistance you are requesting. We will try our best to make these accommodations. Please do not include any medical or health information in this email.