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Internal Account Manager

Milton Keynes, BKM, United Kingdom
Job ID: 42880

Description

 

JOB DESCRIPTION

JOB TITLE:

Internal Account Manager, IaaS

LOCATION:

Milton Keynes

REPORTING TO:

Chris Reynolds

DIRECT REPORTS:

N/A

STAKEHOLDERS:

Business Managers, Ingram Associates on all levels, and Customers.

SCOPE & PURPOSE:

 

  • Support Partner Development Managers to deliver against monthly revenue, profit and margin targets as laid down by the General Manager
  • Support Partner Development Managers to deliver against customer growth targets and plans
  • Support Partner Development Managers to manage and maintain accurate pipeline and forecasts in line with the business requirements
  • Support for the day to day management of accounts whilst cross and up selling products and services to maximise the customer experience.
  • The sales associates will continually improve their knowledge to maximise profitability on any opportunity.

 

PRIMARY COMPETENCIES:

Decision Making

  • Ensures decisions are in line with company metrics, supporting data and TENETs to build long term mutually profitable relationships
  • Ability to evaluate and understand and respond accordingly without delay
  • Customer first approach at all times and proactively takes corrective measures to improve service delivery
  • Thinking macro in identifying business opportunities and refer for broader business outcomes

Communication and Collaboration

  • Collaborates with other departments and is comfortable having honest conversations to turn difficult decisions into business benefits
  • Empowers team members to improve the quality and pace of work to meet customer expectations
  • Willingly learns from other team members to enhance the overall performance of the team whilst proactively sharing knowledge

Influence and relationship building

  • Can successfully work in high demand diverse team environment and deliver to customers
  • Ability to adapt between micro and macro thinking and identify the needs of the customers
  • Successfully navigating through matters of complexity for best outcomes - drive continuous improvement mindset toward sales

 

Innovation

  • Ability to quickly identify patterns, trends along with what is missing to generate effective solutions to address any gaps
  • Ensure the solutions provide a positive customer experience, cost effective and maximising sales
  • Is willing to consider new ways of working and try other people's ideas as well as their own

 

Planning and Organising

  • Ensuring that there is a positive customer experience that is cost effective and maximising productivity time
  • Ability to review current workload and prioritise accordingly
  • Works to ensure tasks and activities are complete efficiently and effectively for internal and external stakeholders

Accountability

  • Works to build a strong relationship with the vendor and ensure that communication is efficient and effective for internal and external stakeholders
  • Give clear communication to the vendor and other colleagues on expectation to drive sales
  • Understand the product offering and proactively advocate

CONDUCT & BEHAVIOUR

  • Where appropriate to do so, take pro-active and decisive corrective action within perceived scope of influence
  • Actively demonstrate the Ingram Micro TENNETS
  • Take and accept accountability for results

 

 

PRINCIPAL TASKS OF JOB / CORE RESPONSIBILITIES:

 

  • Ability to maximise profitability on all opportunities
  • Proven experience in executing day to day management of accounts
  • Experience in developing and executing pipeline management
  • Strong knowledge of products and services; Sales accredited to Vendor requirements. 
  • Ability to demonstrate knowledge of Vendors solution offering to Sales Management and Vendor via role play scenarios
  • Ability to operate in a fast-paced environment
  • Understanding of Ingram Micro's core competencies and resources
  • Experience in developing customer and vendor relationships
  • Proven skills to operate in a large matrix business
  • Problem-solving skills, conceptual and analytical skills
  • Excellent oral, written and listening skills
  • An ability to influence across multiple departments
  • Ability to cross sell solutions and work across multiple levels of a customer’s business
  • Demonstrated initiative to work independently and within teams.

 

The above is not an exhaustive list of duties and behaviours expected of this role. 

The company reserves the right to amend or delete with or without notice in line with change in business needs

 

 

 

 

 

 

 

 

 

 

 

PERSON SPECIFICATION

Experience

E = Essential

D = Desirable

  • Proficient in English (Spoken and Written)
  • Conversant in Technical English
  • Knowledge and experience of working across cultural boundaries
  • Understanding of Ingram Micro business
  • Understanding of products and services
  • Business systems knowledge

 

E

E

 

E

E

E

 

Qualifications

E = Essential

D = Desirable

  • GCSE grade C or above in both Maths and English (or equivalent)
  • First Aid at work
  • Sales or business development

 

E

D

D

 

Uncontrolled if Printed

Operations Lead – JD Jan 2019

 

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